Join Coinbase as an IT Service Desk Engineer to support global employees and enhance service desk operations.
Skills & Technologies
AI in the day-to-day
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs.
Requirements
- Experience
- 5+ years
Benefits
Joblaze summary
The IT Service Desk Engineer at Coinbase is responsible for managing complex Tier 2 support issues, ensuring that employees remain productive by resolving hardware, software, and networking challenges. This role requires extensive experience with various operating systems and SaaS applications, along with skills in root cause analysis and automation to enhance service delivery. Ideal candidates will have a strong technical background and a proven ability to mentor junior staff in a fast-paced, collaborative environment. Coinbase emphasizes a culture of continuous improvement and innovation, making it suitable for those eager to push their limits.
Joblaze insights
- Listed 23 days ago on Joblaze — tracked directly from Coinbase's career page.
- Coinbase has 181 other open roles including Senior Data Scientist, Strategic Finance Manager, Platform, Product Manager II, Workspace and Multi-User.
- 1181 active AWS roles on Joblaze right now.
- 127 active Windows roles on Joblaze right now.
- 80 active Google Workspace roles on Joblaze right now.
- Salary band is below the typical range for comparable tech roles (median ~$119,000).
- Pays more than 7% of the 660 salaried AWS roles we track (median $169,075). See AWS salary trends
Quick facts
- Is the IT Service Desk Engineer role remote?
- It's hybrid — Coinbase expects some on-site time in Remote - USA.
- What's the salary range?
- Coinbase lists $96,304–$113,859 for this role.
- How much experience is required?
- At least 5 years of relevant experience for this IT Service Desk Engineer role.
- Where is the role based?
- Coinbase is hiring for this position in Remote - USA.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AWS, Android, Atlassian, Chrome OS, Google Workspace, Jamf.
- What seniority level is this role?
- Coinbase targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this IT Service Desk Engineer role at Coinbase.
From the original posting
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As an IT Service Desk Engineer on our IT team, you'll play a key role in keeping Coinbase employees productive and supported globally. You'll own complex Tier 2 escalations, solve issues across devices, applications, and cloud platforms, and help improve and scale the service desk as Coinbase grows.
What you'll do:
- Own Tier 2 troubleshooting and resolution for hardware, software, networking, and access issues escalated from Tier 1 while meeting SLAs
- Support Coinbase's SaaS ecosystem including Google Workspace, Atlassian, Okta, Jamf, and Slack, along with compliance and onboarding/offboarding workflows
- Perform root cause analysis for recurring or high-impact issues and drive corrective actions through resolution
- Build and maintain documentation, SOPs, and knowledge base content that reduce repeat tickets and improve support quality
- Partner with IT Operations, Security, IAM, Corp Engineering, Workplace, Procurement, and vendors to resolve advanced issues and improve service delivery
- Identify support trends and workflow gaps, then use automation, scripting, or process improvements to reduce manual work and deliver measurable operational impact
Required Skills and Experience:
- 5+ years of Tier 2 technical support experience across macOS, iOS, Chrome OS, Android, and Windows/AWS Workspaces, including 3+ years administering Google Workspace, Atlassian, Okta, Jamf, and Slack in an enterprise environment supporting 1,000+ users
- Proven root cause analysis, escalation management, and SLA ownership in a high-volume support environment, with demonstrated ability to mentor Tier 1 engineers and improve escalation quality
- Mid-level networking knowledge including TCP/IP, DNS, VPN, and Wi-Fi troubleshooting, combined with working knowledge of scripting, automation, or workflow tooling to improve efficiency at scale
- Track record of using support metrics and recurring issue data to identify improvement opportunities, create documentation that reduces ticket volume, and communicate outcomes to stakeholders
- Experience working in agile, cross-functional IT environments with multiple concurrent priorities
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
#P77740
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.