IT Support Engineer
Join ElevenLabs as an IT Support Engineer in Warsaw, providing essential IT support and contributing to innovative projects in a hybrid work environment.
Posted by employer 4 hours ago
First seen on Joblaze 1 hour ago
Last verified on the company career page 1 hour ago
What you'll build
- Assist with laptop procurement, setup, returns, and secure wiping
- Provide on-hand IT support in the Warsaw office
- Ensure meeting rooms and AV equipment are running reliably
- Log, prioritise and resolve support tickets
- Run IT onboarding calls for new joiners
Must have
- Strong organisational skills
- Solid IT fundamentals
- Hands-on experience with an MDM platform
- Experience with Okta and understanding of access management principles
- Clear written and verbal communication skills
Nice to have
- Prior experience in a high growth / startup environment
- Experience in a customer or public-facing role
- Experience with Agentic AI tooling
- Familiarity with bash scripting
Practical constraints
- 4 days on-site in Warsaw
AI in the day-to-day
We use AI to move faster with higher-quality results across the whole company.
Not disclosed in this posting: compensation, seniority, years of experience, visa sponsorship.
Benefits
Joblaze summary
The IT Support Engineer at ElevenLabs is responsible for managing device lifecycles, providing on-site IT support, and ensuring the functionality of AV equipment in the Warsaw office. Key skills include familiarity with macOS, iOS, and Android systems, as well as experience with MDM platforms and access management tools. This role is suited for individuals with a proactive mindset and strong organizational skills, ideally with a background in high-growth environments. ElevenLabs emphasizes a collaborative culture where impact is prioritized over job titles.
Joblaze insights
- Listed today — first seen on Joblaze October 23, 2026. Last confirmed on ElevenLabs's careers page October 23, 2026.
- This exact title is also open at 1 other location at ElevenLabs: New York.
- bash appears in 6.4% of 47 comparable other roles in Poland; Kandji appears in 2.1% of 47 comparable other roles in Poland.
Quick facts
- Is the IT Support Engineer role remote?
- It's hybrid — ElevenLabs expects some on-site time in Warsaw, Poland.
- Where is the role based?
- ElevenLabs is hiring for this position in Warsaw, Poland.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Android, Fleet, Jamf, Kandji, MDM, MFA.
- Is this full-time or contract?
- Full-time for this IT Support Engineer role at ElevenLabs.
From the original posting
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
What we offer
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
About the role
We’re looking for an IT Support Engineer based out of our Warsaw office. This is a hybrid role - 4 days per week on-site and one day working from home.
What You'll Do
Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
Office IT support: provide on-hand support to our colleagues in our Warsaw office, as well as support with expansions and/or office buildouts
AV support: ensure meeting rooms and AV equipment are running reliably
End-user support: be the first point of contact for the team by logging, prioritising and resolving support tickets in a timely manner, keeping end users informed throughout.
Onboarding: run IT onboarding calls for new joiners
New IT projects: contribute to IT initiatives
Automation and tooling: build automations and Slack bots to streamline repetitive work
Documentation: write and maintain clear internal IT documentation and guides (fixes, processes and playbooks) to continue building out our internal knowledge base
What you bring
A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.
Strong organisational skills, attention to details and a proactive mindset.
Solid IT fundamentals (macOS, iOS and Android Operating systems, networking basics, SaaS tooling, AV systems etc.)
Hands-on experience with an MDM platform (Jamf, Kandji, Fleet or similar)
Experience with Okta (or similar IdP) and understanding of access management principles, SSO, MFA and user/group management.
A willingness to learn new tools and technologies quickly
Clear written and verbal communication skills with a knack for writing helpful documentation.
Bonus
Prior experience in a high growth / startup environment
Experience in a customer or public-facing role
Experience with Agentic AI tooling
Familiarity with bash scripting
What we offer
At ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer:
Stock options; we want you to have ownership in the company and share the successes that lie ahead. That’s why we offer early employees stock options as part of their compensation package.
Extraordinary team; we favor ambitious, smart people striving for outsized impact. You’ll work on the state of the art surrounded by people with extraordinary skills and positive attitudes.
We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation.
Annual company off-sites; the last ones were in Croatia, Portugal and Switzerland.
This position will be 4 days on-site in our Warsaw office.
Standard company text repeated across ElevenLabs's postings is omitted here.
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