Join Baseten as an IT Support / Operations Engineer to enhance internal support and maintain IT infrastructure in a hybrid work environment.
Posted by employer 3 months ago
First seen on Joblaze 1 month ago
Last verified on the company career page 19 hours ago
Skills & Technologies
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Benefits
Joblaze summary
In the role of IT Support / Operations Engineer at Baseten, the individual will manage day-to-day technical support, addressing hardware and software issues while enhancing the internal IT experience for employees. Key skills include proficiency in Google Workspace, macOS, and automation tools, alongside strong communication and organizational abilities. This position is well-suited for a hands-on problem solver with experience in fast-paced environments, particularly those interested in contributing to a rapidly growing AI-focused company.
Joblaze insights
Quick facts
- Is the IT Support / Operations Engineer role remote?
- It's hybrid — baseten expects some on-site time in San Francisco.
- Where is the role based?
- baseten is hiring for this position in San Francisco.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Google Workspace, IdM/SSO solutions, MDM platforms, Windows, macOS, video conferencing tools.
- What seniority level is this role?
- baseten targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this IT Support / Operations Engineer role at baseten.
From the original posting
THE ROLE
We’re looking for an IT Operations Engineer to be the face of IT at Baseten: the person who makes technology just work for our team, in the office and remotely. You’ll own day-to-day support, office IT, and new-hire onboarding, and you’ll work alongside our IT Engineers, who design the controls and automation you’ll run and improve.
This is an on-site role based in San Francisco.
RESPONSIBILITIES
Be the go-to point of contact for hardware, software, and access issues across a macOS-first fleet, with some Windows.
Give every new hire a great first day, from a ready-to-go laptop to working accounts, whether they’re in the office or remote.
Run onboarding, role changes, and offboarding through our automated workflows, and catch the exceptions they don’t cover.
Keep the office running smoothly: conference rooms and AV, network and Wi-Fi, printers, and walk-up support on office days.
Support new office buildouts and plan workplace IT as we grow.
Manage IT assets, and vendor relationships, including stock and shipping for remote teammates.
Build a self-serve knowledge base and workflows that reduce ticket volume and help people help themselves.
Find recurring friction and automate it within our AI ITSM (Serval) and existing tools, collaborating with IT Engineering on new integrations as needed
Handle day-to-day administration of our core SaaS tools within delegated, scoped roles.
REQUIREMENTS
5+ years in IT support or IT operations, ideally at a fast-growing company
Hands-on experience supporting a macOS fleet end to end: troubleshooting login, FileVault, permission, and profile issues; enrolling devices and deploying apps and OS updates through an MDM (e.g. Kandji), including remote lock and wipe; and managing hardware through Apple Business Manager, AppleCare repairs, and reimaging for redeployment
Hands-on experience administrating Google Workspace, Slack and Zoom
Experience with conference room, AV, and office network setup and troubleshooting.
Flexibility to support events in the evening may be occasionally required
Experience with automation or scripting to streamline repetitive work.
Excellent communication and a real care for the support experience.
Strong organization across competing priorities in a fast-paced environment.
Ability to be in our San Francisco office 5 days a week and lift standard IT equipment.
BENEFITS
Competitive compensation, including meaningful equity
Paid parental leave
Fertility and family-building stipend through Carrot
(U.S. only) Company-facilitated 401(k)
Standard company text repeated across baseten's postings is omitted here.