IT Technician (Austin)
Join Saronic Technologies as an IT Technician to provide advanced technical support and maintain IT infrastructure in a maritime technology environment.
Posted by employer 1 day ago
First seen on Joblaze 19 hours ago
Last verified on the company career page 19 hours ago
Skills & Technologies
What you'll build
- Provide support for hardware, software, and network issues
- Troubleshoot and resolve escalated technical issues
- Assist with network configurations
- Perform routine system maintenance
- Document and track support tickets
Must have
- 3+ years of experience in a technical support or similar IT role
- Proficiency in troubleshooting hardware, software, and networking issues
- Experience with Windows and macOS operating systems
- Strong understanding of networking fundamentals
Nice to have
- Familiarity with Department of Defense (DoD) or military industry projects
- Knowledge of autonomous systems or maritime technology
Requirements
- Experience
- 3+ years
- Education
- Associate's degree
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The IT Technician at Saronic Technologies is tasked with providing advanced technical support for a range of IT systems and networks, ensuring the smooth operation of hardware and software. Key skills include troubleshooting, network configuration, and familiarity with cloud services, alongside a solid foundation in IT principles. This role is well-suited for candidates with at least three years of experience in technical support, particularly those with a background in maritime technology or autonomous systems. The position involves collaboration with various teams, enhancing both technical and customer service skills.
Joblaze insights
- Listed today — first seen on Joblaze November 10, 2026. Last confirmed on Saronic Technologies's careers page November 10, 2026.
- Windows appears in 2.2% of 3459 comparable mid other roles in United States; Active Directory appears in 0.3% of 3459 comparable mid other roles in United States.
Quick facts
- Is the IT Technician (Austin) role remote?
- No — this is an on-site role in Austin, TX, United States.
- How much experience is required?
- At least 3 years of relevant experience for this IT Technician (Austin) role.
- Where is the role based?
- Saronic Technologies is hiring for this position in Austin, TX, United States.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Active Directory, Cloud Services, Office 365, Windows, macOS.
- What seniority level is this role?
- Saronic Technologies targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this IT Technician (Austin) role at Saronic Technologies.
From the original posting
Saronic is seeking a talented and organized IT Technician. This role is responsible for advanced technical support across various IT systems and networks. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic’s IT infrastructure.
Key Responsibilities
Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions.
Assist with network configurations, including routers, switches, firewalls, and VPNs.
Perform routine system maintenance, including software updates, security patches, and backups.
Administer and troubleshoot Active Directory, Office 365, and cloud-based services.
Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service.
Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.
Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.
Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.
Ensure adherence to security best practices, including data protection and access control.
Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging.
Qualifications
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
3+ years of experience in a technical support or similar IT role.
Proficiency in troubleshooting hardware, software, and networking issues.
Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services.
Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).
Familiarity with ticketing systems and helpdesk management tools.
Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.
IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
Preferred Qualifications:
Familiarity with Department of Defense (DoD) or military industry projects.
Knowledge of autonomous systems or maritime technology.
Physical Demands
Prolonged periods of sitting at a desk and working on a computer.
Occasional standing and walking within the office.
Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
Visual acuity to read screens, documents, and reports.
Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).
Standard company text repeated across Saronic Technologies's postings is omitted here.