Lead Operations Specialist

Who we are

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

About the role

Times Square is one of our busiest locations. Every hour, hundreds of orders leave our kitchens, and each one needs to reach the right hands.

As a Lead Operations Specialist, you will lead the hourly team that keeps the facility running and orders moving. You will coach and develop your team, track performance, keep licensees supported and ready for busy periods, and step in wherever the operation needs you, from resolving critical issues to covering shifts.

Flexibility and hustle are essential. Conditions change constantly, and no task is too big or too small. Our team works together to create an environment that works for restaurateurs, customers, and delivery partners.

What you’ll do

Employee Management

• Supervise and lead employees during daily operations.
• Provide direction, coaching, and support to team members.
• Monitor employee performance, productivity, attendance, and punctuality.
• Address performance concerns, attendance issues, and policy violations appropriately.
• Hold employees accountable for following company policies and procedures.
• Recognize strong performance and help develop employees for additional responsibilities.
• Maintain a professional, respectful, and productive work environment.

Scheduling & Staffing

• Create and maintain employee schedules based on business needs and projected workload.
• Ensure adequate staffing coverage across all shifts.
• Monitor callouts, late arrivals, availability changes, and shift coverage.
• Coordinate shift changes and coverage when staffing issues arise.
• Adjust staffing levels based on changes in business volume.
• Ensure employees are scheduled according to their availability, assigned responsibilities, and operational needs.

Daily Operations

• Oversee daily site operations and ensure all areas are properly staffed and functioning efficiently.
• Assign employees to specific roles and responsibilities throughout each shift.
• Monitor workflow and redistribute labor when necessary.
• Ensure employees are completing assigned tasks accurately and on time.
• Conduct opening and closing procedures as required.
• Maintain organization, cleanliness, and overall site standards.

Training & Development

• Train new employees on company policies, procedures, and job responsibilities.
• Ensure employees are properly trained before working independently.
• Provide ongoing coaching and refresher training when needed.
• Assist with developing employees into lead and supervisory positions.
• Ensure employees understand and follow site-specific SOPs.

Attendance & Accountability

• Monitor employee attendance and maintain accurate attendance records.
• Address repeated callouts, lateness, and scheduling concerns.
• Ensure employees follow proper callout and time-off procedures.
• Document employee performance and attendance issues when necessary.
• Communicate significant employee concerns to management.

Communication

• Communicate daily expectations, staffing changes, and operational updates to the team.
• Conduct shift meetings and team check-ins as needed.
• Maintain clear communication between employees and management.
• Respond to employee questions and concerns in a timely and professional manner.
• Escalate significant operational or employee issues to management.

What we’re looking for

• Previous supervisory or team-lead experience preferred.
• Experience managing employee schedules and staffing.
• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong leadership and problem-solving skills.
• Ability to hold employees accountable while maintaining a positive work environment.
• Comfortable using scheduling, timekeeping, and communication systems.

Why join us

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our New York office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base starting rate for this role is $23.00 - $25.00 per hour.

Benefits Summary:

• Medical, dental, and vision insurance (multiple plans, incl. HSA options)
• Company-paid life and disability insurance (short- and long-term)
• Voluntary insurance: accident, critical illness, hospital indemnity
• Optional supplemental life insurance for self, spouse, and children
• Pet insurance discount (Fetch)
• 401(k)
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Time Off policies
• Paid Vacation Time (1h for every 26h worked)
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave.

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