Lead, Technical Account Management (SMB Merchants)
Lead a team of Technical Account Managers to support SMB merchants in their technical success post-sale at Affirm.
Skills & Technologies
Role intensity
10% coding — mostly leadership/strategy
Requirements
- Experience
- 5+ years
- Education
- Bachelor's degree
Benefits
Joblaze summary
In this role, the Lead of Technical Account Management will oversee a team of Technical Account Managers dedicated to ensuring the technical success of SMB merchants after the sale. The position requires a strong background in web development technologies and REST APIs, along with experience in a customer-facing technical role and team management. This role is ideal for someone with a solid technical foundation and excellent communication skills, particularly in building relationships with engineering customers. Affirm's remote-first culture and focus on employee well-being further enhance the appeal of this position.
Joblaze insights
- Listed 10 days ago on Joblaze — tracked directly from Affirm's career page.
- Affirm has 217 other open roles including Legal Operations Analyst II, Manager, Software Engineering (Infra Foundations), Senior Software Engineer, Frontend (App Experience).
- 29 active REST APIs roles on Joblaze right now.
- 8 active web development roles on Joblaze right now.
- Salary band is below the typical range for Management roles (median ~$185,000).
- Pays more than 58% of the 19 salaried REST APIs roles we track (median $160,000).
Quick facts
- Is the Lead, Technical Account Management (SMB Merchants) role remote?
- Yes — Affirm lists this as a fully remote position.
- What's the salary range?
- Affirm lists $165,000–$225,000 for this role.
- How much experience is required?
- At least 5 years of relevant experience for this Lead, Technical Account Management (SMB Merchants) role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: REST APIs, web development.
- What seniority level is this role?
- Affirm targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Lead, Technical Account Management (SMB Merchants) role at Affirm.
From the original posting
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
In this role you will lead a team of our world class Technical Account Managers (TAMs), representing and supporting our SMB merchants. As the manager, you will oversee a talented team of TAMs who are responsible for the technical success of our SMB merchants post-sale. You will support and guide your team towards best practice solutions as they advise merchant developers, product teams, and key business partners throughout the entire lifecycle, from initial product integration through expansion and scale. This team is tasked with not only guiding their merchants to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Client Success, Product Management, Operations, and Merchant Care teams.
What you'll do
- Coach, mentor and develop an awesome group of experienced TAMs who support our SMB merchants.
- Work closely with our Client Success counterparts to help our network of merchants grow, by not only enabling an efficient time to market, but also by taking better advantage of Affirm’s expanding product suite post launch
- Establish and track team OKRs and goals, establishing proactive action plans for meeting goals when needed
- Forecast the demand for TAMs and recruit as necessary
- Technically, you will evaluate new hires on their technical capabilities, handle escalations from your own team, provide guidance to the TAMs on integration solutions, troubleshooting and optimization opportunities, and be seen as an expert by our customers
- Be a strong internal advocate for our merchants, working cross functionally to make sure their highest priorities are being met
What we look for
- At least five years in a b2b customer facing technical role and three years as a people manager.
- A strong technical background in web development technologies and REST APIs, with a computer science degree or professional engineering experience.
- A great relationship builder who has the ability to quickly build rapport with engineering customers.
- A fantastic communicator, both when advocating for customers internally and advocating for Affirm externally.
- Bonus: Experience providing solutions to e-commerce or in-store retailers.
- This position requires either equivalent practical experience or a Bachelor’s degree in a related field
Pay Grade - L
Equity Grade - 6
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $165,000 - $225,000
USA base pay range (all other U.S. states) per year: $146,000 - $206,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
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