Legal Services Manager

See yourself at Twilio

Join the team as Twilio's next Legal Services Manager.

About the job

We are looking for a Legal Services Manager to join our Center of Excellence function within our larger Legal Operations Team. In this role, you will be responsible for reviewing and vetting high-volume, repeatable work across multiple facets of the Legal Team and serving as the initial legal point of contact. You will also support ad-hoc operational activities to make the Legal Team more efficient.

Responsibilities

In this role, you’ll be responsible for the following:

Legal Support Requests & Commercial Contracts

• Serve as a first point of contact for GTM and Telecom Carrier Relations colleagues and provide education and process guidance on commercial contracts and other legal inquiries
• Review, vet, and provide timely responses to a high volume of incoming legal requests, including general legal questions, agreement negotiation requests, and other legal support needs, while ensuring adherence to internal processes and policies
• Independently review and negotiate NDAs, SOWs, assignment and assumption agreements, transition services agreements, service orders, and other miscellaneous legal documents on Twilio's template and counterparty's template

Legal Processes & Operations

• Support law firm eBilling matter creation and configuration, and resolve escalations related to law firm invoices
• Be an operational expert on all processes that touch the Center of Excellence (e.g., Twilio's GTM-facing and telecom carrier-facing contracting processes, law firm billing-related processes)
• Contribute your knowledge and learnings from novel situations to the Center of Excellence Playbook
• Support a range of ad-hoc operational projects and high-volume tasks across multiple legal functions

Required

• A bachelor’s degree
• 5+ years of experience as a Legal Operations Analyst/Manager, Contracts Administrator/Manager, or Paralegal
• Strong working knowledge of commercial contracts and commercial contracting principles, including experience independently drafting and negotiating NDAs, SOWs, assignment and assumption agreements, transitions services agreements, and service orders
• Experience using commercial contracting tools, including Salesforce, Conga, Microsoft Office Suite, Google Suite, Airtable, DocuSign, and Adobe Acrobat Pro
• Experience using AI, with a working understanding of how common LLMs (e.g., ChatGPT, Gemini, Claude) function and can be leveraged to make day-to-day legal work more efficient
• Outstanding communication skills, both written and verbal, and strong attention to detail with a customer-first attitude
• Be a process-minded and oriented professional
• Ability to work in a fast-paced and ever-changing environment with minimal supervision

Desired

• Experience supporting a sales organization at a high growth technology company
• Experience creating and managing process documentation and policies
• Experience handling high-volume, repeatable tasks across different legal functions (e.g., commercial, law enforcement response, litigation)
• Exposure to law firm billing, including using eBilling software (e.g., Brightflag, Onit, Legal Tracker)
• Good sense of humor, disdain for drama, interest for learning new things, and desire to get things done

Location

This role will be remote and based in the UK.

Travel

We prioritize connection and opportunities to learn from each other. While this role is remote, you may be required to travel occasionally for team offsites, All Hands, and other gatherings.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Equal opportunity employer

Twilio is proud to be an equal opportunity employer.

Twilio is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information