Manager, Account Executives (SMB)
Lead a team of Account Executives to drive new business revenue in the EMEA region at a company focused on AI-driven customer service.
Posted by employer 6 days ago
First seen on Joblaze 4 days ago
Last verified on the company career page 20 hours ago
Skills & Technologies
What you'll build
- Build and lead a team of EMEA SB account executives
- Define and execute the new business strategy
- Manage planning and team organisational structure
- Drive accuracy and accountability forecasting revenue
- Partner with EMEA leadership on company-wide events
Must have
- 6+ years of experience in technology sales
- 2+ years leading high performing account management teams
- 4+ years of closing experience in IC capacity
- 2+ years of first line management experience
- Proven track record of building and scaling revenue across EMEA
Nice to have
- Experience in a verticalized sales GTM’s
- Familiarity with Command of the Message and MEDDPICC
- Passion for AI and its transformative potential in customer service
Practical constraints
- Expected to be in the office at least three days per week
AI in the day-to-day
Our AI Agent Fin enables businesses to deliver impeccable customer support across the customer journey.
Requirements
- Experience
- 6+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Manager of Account Executives for SMB at Intercom is responsible for leading a team focused on driving new business revenue in the EMEA region. This role requires a strong background in technology sales, with at least six years of experience, including two years in a management position, and a proven track record of scaling revenue. Ideal candidates will possess an operational mindset and familiarity with sales methodologies like MEDDPICC, making this position suitable for seasoned sales leaders looking to impact AI-driven customer service.
Joblaze insights
- Listed 4 days ago — first seen on Joblaze September 23, 2026. Last confirmed on Intercom's careers page September 27, 2026.
- This exact title is also open at 2 other locations at Intercom: San Francisco, California, Chicago, Illinois.
Quick facts
- Is the Manager, Account Executives (SMB) role remote?
- It's hybrid — Intercom expects some on-site time in Dublin, Ireland.
- How much experience is required?
- At least 6 years of relevant experience for this Manager, Account Executives (SMB) role.
- Where is the role based?
- Intercom is hiring for this position in Dublin, Ireland.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI, Salesforce.
- What seniority level is this role?
- Intercom targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Manager, Account Executives (SMB) role at Intercom.
From the original posting
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
What's the opportunity?
The role will lead a team of Account Executives primarily responsible for new business revenue in the EMEA Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth.
Join Fin as a commercial sales manager and play a pivotal role in shaping the future of AI-driven customer service. In this high-impact, first-line leadership position, you’ll drive revenue growth across our commercial segment ensuring our customers experience the full value of our industry-leading AI solutions. Your leadership will directly influence a generational opportunity to help build the AI agent category and shape the future of customer service.
What will I be doing?
- Build and lead a team of EMEA SB account executives
- Lead, coach and develop sales professionals ensuring excellence in standards.
- Responsible for new business revenue within our EMEA commercial segment.
- Define and execute the new business strategy, developing playbooks and territory plans that drive new business revenue.
- Manage planning and team organisational structure and operating cadence (QBR’s / large deal reviews and weekly forecasting).
- Drive accuracy and accountability forecasting revenue within +-9%
- Partner with EMEA leadership on company-wide events and initiatives.
What skills do I need?
- 6+ years of experience in technology sales, with 2+ years leading high performing account management teams.
- 4+ years of closing experience in IC capacity
- 2+ years of first line management experience.
- Deep execution experience, ideally running multifaceted opportunities in excess of $500k ARR.
- Program management experience, proven ability to contribute to strategic programs that add shareholder value.
- Proven track record of building and scaling revenue across EMEA.
- Strong operational mindset skilled at building scalable processes and driving efficiency
- Executive presence and communication skills suitable for engaging with C-level customers & internal executives
- Familiarity with Command of the Message and MEDDPICC (or similar)
- Passion for AI and its transformative potential in customer service
- Experience in a verticalized sales GTM’s and outcome based pricing (preferable)
Unleash Your Potential
Standard company text repeated across Intercom's postings is omitted here.
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