Manager, Customer Success

We are seeking an experienced and results-oriented leader responsible for our Israeli Customer Success team.You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you’ll help develop an outstanding program in one of its most exciting phases.

As the Manager, Customer Success for Israel, you will drive the recruitment, coaching, mentoring, and development within the region, empowering our high-touch and strategic CSMs to deliver exceptional value to customers, hone their skills, and advance their careers. Beyond talent development, you will be responsible for designing and executing strategies to boost customer retention and satisfaction, identify expansion opportunities, and enhance customer adoption of MongoDB. Your role will involve close collaboration with leaders across the go-to-market (GTM) ecosystem, including Sales, Solution Architecture, Product, Professional Services, Marketing, HR/Recruiting, and Customer Support.

We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model.

We’re looking for someone with:

• Bachelor's degree, technical degree preferred, combined with 2-3 years of management experience, preferably in a customer success or account management capacity
• Passion for and experience in hiring, developing and managing a team of individual contributors; Your team and their success are your top priority
• Experience as a leader managing executive level internal and external stakeholder relationships; includes collaborating with, and influencing cross-functional executive stakeholders (Sales, Marketing, Support, Product, etc.) on strategic GTM and company-wide initiatives
• A mind for technology; We’ll teach you all about MongoDB and databases, but our users and products are inherently technical; You should be too
• Demonstrates ability to communicate a compelling vision and motivating a team to deliver excellent results in a fast paced environment
• Experience with enterprise infrastructure technologies; familiarity with MongoDB or NoSQL databases is a plus but not required
• Experience with cloud and consumption based technologies and businesses
• The ability to navigate ambiguity with perseverance, positivity, and a clear point of view
• An adaptable mentality. You thrive in an ever-changing environment and continuously seek to improve yourself, your team, and your processes
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience both internally and externally in Hebrew and English

Role Overview & Key Responsibilities

• People leadership: Recruit, mentor and develop individuals on the CSM team
• Execution: Define and lead to a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targets
• Build programs: Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoption
• Executive presence and communication: Build and maintain relationships across MongoDB teams, organizations and offices

MongoDB is an equal opportunities employer.

Req ID: 4273618218