Manager, Customer Success Manager
Lead a team of Customer Success Managers to build and grow relationships with complex users at Stripe.
Posted by employer 1 day ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
What you'll build
- Recruit, develop, and lead a team of Customer Success Managers
- Drive an engagement model focused on building durable user relationships
- Develop vision and strategy for the team
- Coach, mentor, and guide the team
- Build strong operating rhythms for the team
Must have
- 12+ years of customer-facing experience
- 3-5 years of people management experience
- Experience leading sales or account management in a high-growth technology environment
- Ability to hire, train, and coach a high-performing user-facing team
- Ability to operate in a high-growth environment
Nice to have
- Prior experience leading a customer success team
- Prior experience at a growth stage Internet/software company
- Payments or Billing experience
- Prior experience in customer success, enterprise account management, partnerships and/or business development
Requirements
- Experience
- 12+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
In this role, the Manager of Customer Success at Stripe leads a team of Customer Success Managers to enhance relationships with key enterprise clients. The position requires strong leadership skills, a background in technology customer success, and the ability to navigate complex challenges in a fast-paced environment. Ideal candidates will have extensive experience in customer-facing roles, particularly in high-growth settings, and a proven track record of building relationships with senior stakeholders. The team focuses on driving customer engagement and ensuring the success of Stripe's strategic accounts.
Joblaze insights
- Listed yesterday — first seen on Joblaze September 18, 2026. Last confirmed on Stripe's careers page September 18, 2026.
- This exact title is also open at 2 other locations at Stripe: Chicago, United States, Atlanta, United States.
Quick facts
- How much experience is required?
- At least 12 years of relevant experience for this Manager, Customer Success Manager role.
- What seniority level is this role?
- Stripe targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Manager, Customer Success Manager role at Stripe.
From the original posting
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Doordash, Lyft, and Shopify. In this manager role you’ll be responsible for a high-performing team of Customer Success Managers. You’ll lead and coach the team, helping them deliver on ambitious targets, roll up your sleeves to work directly with executives at existing enterprise Stripe customers and partner cross functionally to help users execute their business priorities.
We are looking for a hands-on, visionary leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology Customer Success team, superior communication skills, and a track record for building trusted relationships with senior stakeholders and understanding unique customer needs.
What you’ll do
We are seeking a Manager to lead a team of high-performing Customer Success Managers to build and grow the relationships with our most complex users. You will:
- Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts.
- Help drive an engagement model focused on building durable user relationships, increasing adoption, delivering value
- Develop both the vision and strategy for the team, driving progress toward customer health, renewal and growth metrics
- Be accountable for identifying risks and opportunities early, and helping the team build and work through mitigation plans.
- Coach, mentor, and guide the team in developing consultative customer success and sales skills
- Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
- Build strong operating rhythms for the team, including account planning, health reviews, renewal forecasting and business reviews.
- Inspire, motivate, and enable the team by setting clear expectations, providing direct feedback and supporting their individual development and career growth.
We’re looking for someone who has:
- 12+ years of customer-facing experience in customer success, account management, or sales with 3-5 years of people management experience
- Experience leading sales or account management in a high-growth technology environment
- Ability to hire, train, and coach a high-performing user-facing team
- Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
- Ability to operate in a high-growth environment and work through ambiguity to solve complex customer and business problems
- Demonstrated passion for Stripe’s mission, and helping users succeed
Nice to haves:
- Prior experience leading a customer success team
- Prior experience at a growth stage Internet/software company
- Payments or Billing experience
- Prior experience in customer success, enterprise account management, partnerships and/or business development