Manager, Customer Success (Spanish Speaking)
Lead and develop Customer Success teams at Datadog, focusing on customer experience and retention in a hybrid work environment.
Posted by employer 2 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 4 hours ago
What you'll build
- Drive renewal and expansion sales cycle
- Serve as an advisor for customer service
- Motivate CSMs to foster customer relationships
- Collaborate cross-functionally for customer outcomes
- Focus on talent attraction and development
Must have
- 6+ years of experience in Customer Success or Account Management
- 3+ years leading a high-performing team of CSMs
- Fluent in Spanish
Nice to have
- Experience in the SaaS space
- Familiarity with B2B tech or subscription-based software
Requirements
- Experience
- 6+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In the role of Manager, Customer Success at Datadog, the individual will lead and develop a team of Customer Success Managers, focusing on enhancing customer relationships and driving revenue growth. Key skills include experience in SaaS, team leadership, and fluency in Spanish, with a strong background in customer success or account management. This position is well-suited for someone with over six years of relevant experience, particularly in a fast-paced tech environment. Datadog emphasizes a collaborative office culture and offers a hybrid work model.
Joblaze insights
- Listed yesterday — first seen on Joblaze September 21, 2026. Last confirmed on Datadog's careers page September 22, 2026.
- Salary band is below the typical range for Management roles (median ~$175,000).
- Starts above 7% of 288 comparable lead management roles in United States we track (median $190,000 across 88 companies).
Quick facts
- Is the Manager, Customer Success (Spanish Speaking) role remote?
- It's hybrid — Datadog expects some on-site time in Boston, Massachusetts, USA.
- What's the salary range?
- Datadog lists $108,000–$144,000 for this role.
- How much experience is required?
- At least 6 years of relevant experience for this Manager, Customer Success (Spanish Speaking) role.
- Where is the role based?
- Datadog is hiring for this position in Boston, Massachusetts, USA.
- What seniority level is this role?
- Datadog targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Manager, Customer Success (Spanish Speaking) role at Datadog.
From the original posting
As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them.
What You’ll Do:
- Drive and influence the full renewal and expansion sales cycle
- Serve as an advisor and role model for exemplary customer service
- Balance autonomy with effective communication upwards
- Act as a regional/segment owner and escalation point for relevant matters
- Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
- Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
- Focus on talent attraction, retention, and development to create high-performance teams
Who You Are:
- Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
- 3+ years of experience leading a high-performing team of Customer Success Managers
- A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
- Familiar with the B2B tech or subscription-based software space
- Comfortable in a fast-paced, scaling environment
- Must be fluent in Spanish
Benefits and Growth:
- Best-in-class onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, with opportunities to join our Community Guilds
- Intra-departmental mentor and buddy program for networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
About Datadog:
Standard company text repeated across Datadog's postings is omitted here.