Manager, Customer Success - Dublin (Israel/Iberia)
Lead and develop Customer Success teams to enhance customer experience and retention at Datadog.
Posted by employer 1 day ago
First seen on Joblaze 1 day ago
Last verified on the company career page 19 hours ago
What you'll build
- Drive and influence the full renewal and expansion sales cycle
- Serve as an advisor and role model for exemplary customer service
- Act as a regional/segment owner and escalation point
- Motivate CSMs to foster customer relationships
- Collaborate cross-functionally to drive positive customer outcomes
Must have
- 6+ years of experience in Customer Success or Account Management
- 3+ years in the SaaS space
- 3+ years of experience leading a high-performing team
Nice to have
- Fluency in Portuguese or Spanish
Requirements
- Experience
- 6+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Manager, Customer Success at Datadog, the individual will lead and develop teams of Customer Success Managers, focusing on enhancing customer relationships and driving revenue growth. Key skills include experience in Customer Success or Account Management, particularly within the SaaS sector, along with a proven ability to negotiate contract renewals and upsells. This position is suited for someone with significant leadership experience and a background in B2B tech. Datadog emphasizes a collaborative office culture and offers a hybrid work environment.
Joblaze insights
- Listed yesterday on Joblaze — tracked directly from Datadog's career page.
- Datadog has 396 other open roles including Customer Success Manager, Customer Success Manager, Partner Marketing Manager - LATAM.
Quick facts
- Is the Manager, Customer Success - Dublin (Israel/Iberia) role remote?
- It's hybrid — Datadog expects some on-site time in Dublin, Ireland.
- How much experience is required?
- At least 6 years of relevant experience for this Manager, Customer Success - Dublin (Israel/Iberia) role.
- Where is the role based?
- Datadog is hiring for this position in Dublin, Ireland.
- What seniority level is this role?
- Datadog targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Manager, Customer Success - Dublin (Israel/Iberia) role at Datadog.
From the original posting
Manager, Customer Success
As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Drive and influence the full renewal and expansion sales cycle
- Serve as an advisor and role model for exemplary customer service
- Balance autonomy with effective communication upwards
- Act as a regional/segment owner and escalation point for relevant matters
- Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
- Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
- Focus on talent attraction, retention, and development to create high-performance teams
Who You Are:
- Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
- Fluency in Portuguese or Spanish, nice to have.
- 3+ years of experience leading a high-performing team of Customer Success Managers
- A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
- Familiar with the B2B tech or subscription-based software space
- Comfortable in a fast-paced, scaling environment
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-class onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, with opportunities to join our Community Guilds
- Intra-departmental mentor and buddy program for networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.