Manager, IDR and Industry Relations

About the Role

Pivotal Health is looking for an IDRE Manager to own and professionalize the relationships that sit at the center of our arbitration and reimbursement operations. Independent Dispute Resolution Entities (IDREs) are CMS-approved intermediaries in the No Surprises Act arbitration process, and Pivotal Health currently manages 16+ of these relationships across both federal and state-level arbitration. Today, engagement with IDREs is fragmented; this role will build the structure, cadence, and escalation process needed to manage those relationships proactively rather than reactively.

This is a highly relational, highly organized role. You'll be the person who knows exactly where every dispute sits in the aging cycle, which IDREs are falling out of compliance, and how to get movement, while also translating what you're seeing on the ground into clear, digestible input for Ops, Product, and Engineering so the business can close gaps and improve its processes over time.

What You’ll Do

• Own and manage direct relationships with 16+ IDREs, serving as the primary point of contact for escalations, disputes, and day-to-day coordination

• Build and run the process for tracking dispute aging, flagging CMS compliance issues (e.g., payment timelines), and escalating with the right IDRE at the right time

• Manage a high volume of concurrent IDRE relationships at both the individual case level and the portfolio level

• Translate patterns and issues surfaced through IDRE relationships into clear, actionable input for Ops, Product, and Engineering teams; identify gaps, recommend fixes, and propose interim stopgaps while longer-term solutions are built

• Work across both state and federal arbitration processes, including IDREs that operate in both

• Align internal goals and opportunities to client needs, and help ensure Pivotal Health's approach to IDRE management scales as engagement volume grows

• Bring structure, prioritization frameworks (e.g., stack-ranking disputes by age, value, IDRE friendliness, and win/loss rate), and consistent process to a function that is still being built from the ground up

• Serve as the IDR & Pivotal operations subject-matter expert in external-facing moments: support complex client questions and escalations, join client meetings that need specialized expertise, develop client education and filing-strategy guidance, and run recurring business reviews with IDRE partners.

What We’re Looking For

• Background in revenue cycle management (RCM), healthcare, or management consulting

• Experience managing multiple concurrent client or vendor engagements/portfolios simultaneously

• Strong relationship management skills. This role is fundamentally relational, not just technical

• Comfort with Excel and working with operational/dispute data sets

• Strong project and portfolio management skills, with the organizational rigor to track disputes, aging, and escalations across many relationships at once

• A get-it-done, feedback-oriented approach that fits a fast-growing, still-forming function

• Ability to distill complex, on-the-ground issues into clear recommendations for cross-functional teams

• Flexibility to travel occasionally for client meetings and company offsite meetings (approximately 4-5x per year)

Nice to Have

• Regulatory familiarity, with the ability to help design or adapt programs to fit evolving requirements

• Experience managing executive level relationships (i.e. C-Suite stakeholders)

• Knowledge of Federal IDR requirements, regulations, guidance, and industry trends

Benefits Include:

• Competitive compensation, including equity

• Full health, dental, and vision coverage

• Retirement savings plan through 401(k)

• Flexible time off

• Opportunities for company-wide connection and events

Employment Information