Is the Manager, Strategic Programs role remote?

Yes — Coinbase lists this as a fully remote position.

What's the salary range?

Coinbase lists $166,345–$195,700 for this role.

How much experience is required?

At least 7 years of relevant experience for this Manager, Strategic Programs role.

What seniority level is this role?

Coinbase targets senior candidates for this position.

Is this full-time or contract?

Full-time for this Manager, Strategic Programs role at Coinbase.

Manager, Strategic Programs at Coinbase

Joblaze summary

In the role of Manager, Strategic Programs at Coinbase, the individual will oversee the customer experience for high-value trading products, focusing on reducing friction and enhancing retention. Key skills include extensive program management experience in financial services, proficiency in defining performance metrics, and the ability to influence senior stakeholders across multiple teams. This position is suited for a seasoned professional with a strong background in customer experience and trading environments, capable of navigating complex, cross-functional initiatives.

Joblaze insights

Listed 2 days ago — first seen on Joblaze September 29, 2026. Last confirmed on Coinbase's careers page September 30, 2026.
Salary band is in line with the typical range for Management roles (median ~$170,000).
Starts above 62% of 506 comparable senior management roles in United States we track (median $154,603 across 130 companies).

Quick facts

Is the Manager, Strategic Programs role remote?: Yes — Coinbase lists this as a fully remote position.
What's the salary range?: Coinbase lists $166,345–$195,700 for this role.
How much experience is required?: At least 7 years of relevant experience for this Manager, Strategic Programs role.
What seniority level is this role?: Coinbase targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Manager, Strategic Programs role at Coinbase.

From the original posting

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

$166,345—$195,700 USD

Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Standard company text repeated across Coinbase's postings is omitted here.

Manager, Strategic Programs

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