Market Associate
Join Airbnb as a Market Associate to support host entrepreneurs in Milan, focusing on retention, growth, and optimization.
Posted by employer 1 month ago
First seen on Joblaze 1 month ago
Last verified on the company career page 1 day ago
Requirements
- Experience
- 3+ years
Not disclosed in this posting: visa sponsorship.
Joblaze summary
In the role of Market Associate at Airbnb, the individual will manage a portfolio of host entrepreneurs, focusing on their retention and growth through personalized support and strategic recommendations. Key skills include account management, strong communication, and familiarity with CRM tools, with a preference for candidates who have experience in the hospitality or travel sectors. This position is ideal for someone with a proactive approach and a proven track record in driving engagement and success for clients.
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 9, 2026. Last confirmed on Airbnb's careers page November 2, 2026.
- This exact title is also open at 3 other locations at Airbnb: Paris, France , Barcelona, Spain, Mexico City, Mexico.
- Starts above 2% of 900 comparable mid sales/marketing roles we track (median $115,000 across 209 companies).
Quick facts
- Is the Market Associate role remote?
- It's hybrid — Airbnb expects some on-site time in Milan, Italy.
- What's the salary range?
- Airbnb lists €40,000–€46,000 for this role.
- How much experience is required?
- At least 3 years of relevant experience for this Market Associate role.
- Where is the role based?
- Airbnb is hiring for this position in Milan, Italy.
- What seniority level is this role?
- Airbnb targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Market Associate role at Airbnb.
From the original posting
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Please note this is a hybrid position from our Milan office. Please submit your CV in English.
The Community you will join:
Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. These hosts are individuals who manage their own property or support owners by hosting on their behalf. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.
The difference you will make:
As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging entrepreneurs by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be essential that you support them in delivering authentic, high-quality hosting that creates memorable guest experiences. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.
A typical day:
- Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb.
- Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
- Secure availability over high compression dates, ensuring hosts maximize their revenue potential.
- Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
- Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
- Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.
- Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.
Your expertise:
- 3+ years of experience in new sales, account management, or partner support.
- 2+ years of hospitality/travel industry experience (nice to have).
- Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.
- Proven experience working a book of business, driving engagement and growth through proactive account management.
- Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
- Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
- Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
- Fluency in Italian & English.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Standard company text repeated across Airbnb's postings is omitted here.