Join Airbnb as a Market Coordinator to enhance Host satisfaction and streamline processes in a hybrid role based in Paris.
Posted by employer 1 day ago
First seen on Joblaze 12 hours ago
Last verified on the company career page 12 hours ago
Skills & Technologies
What you'll build
- Serve as an additional Host-facing support for the Market Management Team
- Provide end-to-end resolution and communication to Hosts
- Conduct in-depth research to address and resolve Host issues
- Triage and assign escalations tickets
- Support In-Market events for your territory
Must have
- 3+ years as a Customer Support Representative or Account Management
- Fluent English & French
- Proven expertise in handling high value and time sensitive customer service inquiries
Nice to have
- 2+ years of hospitality/travel industry experience
- Proficiency in tools like Salesforce, G-Suite, and Jira
- Previous experience in hospitality, customer service, or a related field
Requirements
- Experience
- 3+ years
Not disclosed in this posting: visa sponsorship.
Joblaze summary
The Market Coordinator at Airbnb is responsible for managing high-value inquiries and escalations from Hosts in the FR-Benelux region, ensuring timely resolutions and exceptional service. This role requires strong problem-solving skills and proficiency in tools like Salesforce and G-Suite, alongside fluency in English and French. Ideal candidates will have over three years of experience in customer support or account management, preferably within the hospitality or travel sectors. The position emphasizes collaboration with the Market Management Field Teams to enhance Host satisfaction and streamline processes.
Joblaze insights
- Listed today — first seen on Joblaze October 21, 2026. Last confirmed on Airbnb's careers page October 21, 2026.
- Starts above 4% of 1534 comparable mid other roles we track (median $105,000 across 209 companies).
Quick facts
- Is the Market Coordinator (12 Month Fixed-Term Contract) role remote?
- It's hybrid — Airbnb expects some on-site time in Paris, France.
- What's the salary range?
- Airbnb lists €48,000–€56,000 for this role.
- How much experience is required?
- At least 3 years of relevant experience for this Market Coordinator (12 Month Fixed-Term Contract) role.
- Where is the role based?
- Airbnb is hiring for this position in Paris, France.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: G-suite, Jira, Salesforce.
- What seniority level is this role?
- Airbnb targets mid-level candidates for this position.
- Is this full-time or contract?
- Contract for this Market Coordinator (12 Month Fixed-Term Contract) role at Airbnb.
From the original posting
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Please note this is a 12 Month Fixed-Term hybrid position from our Paris office. Please submit your CV in English.
The Community You Will Join
The Market Coordinator plays a pivotal role in supporting Airbnb’s Field Team by managing high value Host-related inquiries and escalations in the FR-Benelux Region.
The Difference You Will Make
Acting as a critical liaison between Hosts and internal teams, the Market Coordinator ensures timely resolution of issues while delivering exceptional service. You support the Market Management Field Teams by sharing your ideas and recommendations and by building good relationships with those you work with, both inside and outside of your team.
The ultimate aim of the Market Coordinator role is to streamline processes, enhance Host satisfaction, and allow Market Managers to dedicate more time to strategic revenue-focused initiatives.
This role provides a balance of independent problem-solving and collaborative teamwork, making it integral to Airbnb’s mission of creating an efficient, supportive, and proactive hosting environment.
A Typical Day
- Serve as an additional Host-facing support for the Market Management Team
- Master and maintain knowledge of company policies and procedures inside and out, being an expert in Community Support and brand risk topics
- Provide end-to-end resolution and communication to Hosts while maintaining professionalism and clarity
- Conduct in-depth research to address and resolve Host issues
- Triage and assign escalations tickets and and provide recommendations for efficient resolution
- Respond promptly and accurately to Host inquiries via email, maintaining a high level of service in a dynamic environment
- Work to proactively improve the listing quality of the hosts in your region as we drive to increase the percentage of 5-star bookings in your markets
- Support In-Market events for your territory, when required
- Effective communication in the context of stakeholders management
- Proven track record of meeting or exceeding SLA response times
Your Expertise
- 3+ years as a Customer Support Representative or Account Management
- 2+ years of hospitality/travel industry experience (nice to have)
- Language skills required: fluent English & French
- Proven expertise in handling high value and time sensitive customer service inquiries with strong active listening and problem-solving skills
- Exceptional written and verbal communication abilities.
- Ability to manage multiple priorities and execute tasks efficiently in a fast-paced environment
- Proven ability to analyze and assess challenges with a track record of solving complex issues
- Skilled at de-escalating conflicts and achieving resolutions, even when outcomes may not meet Host expectations
- Strong analytical skills that will enable you to support your peers, Lead and Market Managers
- Proficiency in tools like Salesforce, G-Suite, and Jira (preferred)
- Previous experience in hospitality, customer service, or a related field
- Strong attention to detail and organizational skills
How We'll Take Care of You:
The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.
Standard company text repeated across Airbnb's postings is omitted here.
Similar positions
Explore more