Member Experience, Strategy and Operations
Join Base Power Company to enhance member experience through strategic operations and data-driven improvements.
Posted by employer 18 hours ago
First seen on Joblaze 8 hours ago
Last verified on the company career page 8 hours ago
What you'll build
- Take on projects across the member experience
- Find the root causes behind recurring pain points
- Build the analysis, dashboards, and forecasts
- Lead cross-functional work from kickoff to launch
- Set up and improve the systems and processes
Must have
- Strong analytical skills
- Clear, concise writing and speaking
- Quick learning
- Real care for members
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Joblaze summary
In the Member Experience, Strategy and Operations role at Base Power Company, the individual will focus on enhancing the member experience through projects related to onboarding, billing, and support, while identifying and addressing systemic issues. Proficiency in data analysis, including spreadsheet and SQL skills, is essential for driving improvements and making informed decisions. This position is well-suited for someone with a background in operations or strategy, who thrives in a fast-paced, evolving startup environment. The Member Experience team plays a crucial role in bridging member feedback with company initiatives, ensuring a customer-centric approach.
Joblaze insights
- Listed today — first seen on Joblaze October 17, 2026. Last confirmed on Base Power Company's careers page October 17, 2026.
Quick facts
- Is the Member Experience, Strategy and Operations role remote?
- No — this is an on-site role in Austin, TX, United States.
- Where is the role based?
- Base Power Company is hiring for this position in Austin, TX, United States.
- What seniority level is this role?
- Base Power Company targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Member Experience, Strategy and Operations role at Base Power Company.
From the original posting
About the Role
Members trust Base to keep their lights on and their bills low. Our job in Member Experience is to make sure we deliver on this across onboarding, billing, support, the app, and what happens when something goes wrong. You'll identify the biggest needle movers for systemic improvement, and then go make the improvements.
What you’ll do
Take on projects across the member experience, potentially including product, comms, retention, payments, fraud prevention, and frontline support operations. You’ll choose the ones that matter most based on data and member feedback.
Find the root causes behind recurring pain points and fix them. That might be a process change, a tooling update, clearer messaging, or a conversation with Engineering to build a fix.
Build the analysis, dashboards, and forecasts you need. You won’t wait for someone else to pull the numbers.
Turn complicated problems into clear plans, and explain them simply to members, teammates, and leadership.
Lead cross-functional work from kickoff to launch, keeping timelines and priorities on track.
Set up and improve the systems and processes our team runs on, ensuring they scale.
Move the metrics that matter to members and to internal efficiency, ensuring operational excellence.
What you’ll bring
A track record of owning results in a fast-moving environment where the job wasn’t fully defined. Backgrounds in operations, consulting, strategy, support, product, analytics, or similar all work.
Strong analytical skills. You’re comfortable in a spreadsheet or SQL, and you can tell what a number means for a decision.
A habit of taking the shortest distance between two points.
Clear, concise writing and speaking. You can make a complex issue easy to follow, and rally a group of cross-functional partners or company leaders.
Quick learning. You can get up to speed on a new area that's complicated and technical, and make an impact in weeks.
A bias toward building. You start before you’re told to, treat gaps as yours to close, find leading indicators before issues arise, and define your own scope as you go.
Real care for members and for getting the details right.
About the Team
The Member Experience team is the face of Base to our members—and the voice of our members back to Base. We’re deeply customer-obsessed and uniquely cross-functional, with a strong understanding of what every team does and how it all connects. By seeing firsthand what’s working well and what should be improved, we surface insights that help inform what the business builds and prioritizes next. Every day brings a new challenge, balancing high ownership and accountability with constant collaboration and support from the team.
Our Values
First Principles Thinking: Question assumptions. Principles > rules.
Standard company text repeated across Base Power Company's postings is omitted here.