Provide exceptional service to institutional clients in account management, custody, and settlements at a leading crypto platform.
Posted by employer 1 month ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Joblaze summary
In the role of Member of Client Operations at Anchorage Digital, the individual is tasked with providing high-touch support to institutional clients, focusing on account management, onboarding, and transaction oversight. Key skills include a strong understanding of custody and settlement operations, as well as the ability to navigate regulatory considerations. This position is ideal for someone with experience in client services within the financial or crypto sectors, who is adept at anticipating client needs and advocating for them internally. Anchorage emphasizes a culture of security and collaboration, requiring in-person onboarding to foster team dynamics.
Quick facts
- Is the Member of Client Operations, Settlements role remote?
- No — this is an on-site role in Singapore.
- Where is the role based?
- Anchorage is hiring for this position in Singapore.
- What seniority level is this role?
- Anchorage targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Member of Client Operations, Settlements role at Anchorage.
From the original posting
At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.
The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.
With the evolving landscape of digital threats and an increasing volume of sophisticated attacks by malicious actors, we have a security policy mandating all new hires complete an in-person onboarding process - no exceptions. Security is our foundation and we prioritize physical identity verification and secure IT setup. While our security and IT logistics require physical presence to protect our infrastructure from sophisticated global threats, this move is equally about our Village culture. We believe that a laptop can be shipped, but our culture cannot.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the only federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.
As a Member of Client Operations, you are responsible for delivering white glove service to our institutional clients throughout their on-going account management activities that may rotate from custody activity, client experience, and settlements. In this role, you are responsible for ensuring an excellent onboarding experience and providing attentive care to our clients by responding to their inquiries in a timely and thoughtful manner and managing their transactions in a risk conscious way. You will become intimately familiar with the operations of our clients and their use of our platform and will anticipate their needs and serve as an advocate for them internally. You have a full understanding of the custody & settlement operations, as well as the regulatory and operational considerations of each step. You support client interactions across multiple teams and work closely with your Client Operations teammates in ensuring processes and procedures are developed and continuously refined.
We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Settlements role: