Role Overview

We are seeking a nationally certified Medical Assistant to serve in a dual-function role at our AZ facility. You will act as the on-site point of contact for our Medicare 855B site inspection process while supporting our Remote Therapeutic Monitoring (RTM) program.

This position is currently 5 days per week, on-site at 200 W Monroe St, 2nd Floor, Phoenix, Arizona 85003. As our clinical program scales and staffing grows, a hybrid schedule (rotating in-office and remote days) will become available. That transition will be communicated in advance with clear expectations.

Physical presence during the 10:00 AM to 2:00 PM window is mandatory. Our facility is subject to unannounced CMS / MAC site inspections as part of a pending 855B application. A missed inspection results in automatic application denial. Punctuality and consistency are non-negotiable in this role.

On-Site Responsibilities

Medicare Site Inspection Compliance

• Serve as the sole dedicated physical presence at the facility during all posted operating hours.

• Act as the immediate, professional point of contact when a MAC field inspector arrives unannounced.

• Escort inspectors through the facility and respond to operational questions factually and without elaboration.

• Confirm each morning that the facility is open, utilities are operational, and equipment is functioning before 10:00 AM.

• Verify that external business signage is visible and in compliance.

• Maintain strict physical HIPAA compliance, including locked medical records storage and secured server areas.

• Maintain the Readiness Binder at the front desk at all times, containing:

• Active state facility licenses

• IRS CP-575 forms

• Current building lease

• Copy of the submitted 855B application

Clinical Responsibilities: Remote Therapeutic Monitoring (RTM)

These duties are performed during on-site hours when inspection coverage permits and will expand to full-time remote clinical work as the hybrid schedule is introduced.

• Facilitate patient enrollment into Flagler's RTM portal.

• Make daily outbound calls and send text messages to patients to document health status and maintain engagement.

• Collect and document patient health information, including medical histories, current health status, and new or evolving symptoms.

• Send evidence-based health support resources to patients, including stretching guides, light exercise videos, and meditation content.

• Participate in ongoing company training sessions and team check-ins.

• Maintain strict patient confidentiality in full compliance with HIPAA regulations and Flagler company policies.

Requirements

Credentials

• Nationally certified Medical Assistant holding the CMA (AAMA) credential or LPN/LVN. This is a firm requirement.

Experience

• Minimum 2 years of experience as an MA/ LPN in a clinical office or remote care setting.

• Background in healthcare administration, clinic operations, or front-desk management is a plus.

Technical Requirements

• Proficiency with Zoom, Slack, and online patient enrollment platforms.

• Personal laptop with a working microphone, camera, and reliable internet connection.

• Quiet, dedicated workspace available for remote work when the hybrid schedule is introduced.

Professional Attributes

• Calm, articulate, and professional conduct when interacting with federal auditors or healthcare officials.

• Excellent verbal and written communication skills with an emphasis on empathy and patient support.

• Strong organizational skills and the ability to manage multiple simultaneous responsibilities.

• Ability to work independently and take initiative without close supervision.

• Demonstrated commitment to HIPAA compliance and patient privacy.

Preferred Clinical Background

Candidates with experience in any of the following specialties are strongly preferred:

• Orthopedics

• Physical and Rehabilitation Medicine

• Sports Medicine

• Neurology

What We Offer

• Contractor position at $24-26.00 per hour (depending on licensure).

• Opportunities for professional growth within a Series B technology-driven healthcare company.

• A direct, collaborative team culture that values precision, ownership, and patient outcomes.

• Owner: We own our work like founders. We don't wait to be asked, and we pick up the problem nobody else has.