Join Crosby as an Operations Lead to optimize workflows and enhance legal service delivery in a pioneering AI-native law firm.
Posted by employer 1 year ago
First seen on Joblaze 1 month ago
Last verified on the company career page 2 hours ago
AI in the day-to-day
Crosby combines human expertise with technology to deliver legal work faster and better.
Requirements
- Experience
- 2–5 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the Operations Lead role at Crosby, the individual will manage and enhance workflows that integrate human expertise with AI to streamline legal processes. Key skills include operational design, project management, and collaboration with product and engineering teams to develop internal tools. This position is ideal for candidates with 2-5 years of experience in high-pressure environments, particularly those with a background in operations or consulting. Crosby's focus on innovation and quality in legal services sets it apart in the industry.
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 3, 2026. Last confirmed on Crosby's careers page October 27, 2026.
Quick facts
- Is the Operations Lead role remote?
- No — this is an on-site role in New York City.
- How much experience is required?
- 2–5 years of relevant experience for this Operations Lead role.
- Where is the role based?
- Crosby is hiring for this position in New York City.
- What seniority level is this role?
- Crosby targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Operations Lead role at Crosby.
From the original posting
About the role
This is not your typical bizops role. Operations are core to our business and are a competitive advantage, so we are designing an ambitious, world class org.
As a member of the Operations Team at Crosby, you will take full ownership of scaling the best law firm ever built – designing and optimizing complex human-in-the-loop workflows, cracking our automation, and ensuring quality.
What you'll do
Own mission-critical workflows that blend human and machine to deliver legal work faster and better than ever before
Design and implement new operational processes, from scoping to rollout, across legal delivery, quality control, training, and client success.
Partner with product and engineering to prototype and deploy internal tools that increase throughput and reduce error.
Define and operationalize Crosby’s evolving playbooks, training systems, and incentives as we scale.
Who you are
2–5 years of experience in operations, consulting, finance, or a similarly analytical and high pressure, execution-focused environment. Priority given to former founders.
Deep curiosity about how things work—and how they can work better.
Proven ability to own complex systems or projects end-to-end, especially in ambiguous or high-stakes settings.
Excitement about working in-person with a team that values precision, pace, and constant reinvention.
An interest in law or legal services is a plus, but not required—this is an operations-first role.
Benefits & Perks
Unlimited PTO
Dental insurance
Vision insurance
One Medical membership
401(k) match
In-office desk setup stipend
Standard company text repeated across Crosby's postings is omitted here.