Operations Manager, Strategic Partnerships

Available Locations: Austin, TX; San Francisco, CA; New York City

About the role

Cloudflare’s Strategic Partnerships team operates at the intersection of technology, media, and emergent AI business models. We sit at the tip of the spear—bridging what Cloudflare builds with executive market needs, navigating complex ecosystem shifts, and driving "zero-to-one" commercial and strategic initiatives.

We are seeking a Strategic Partnerships Operations Manager to bring structural rigor, operational efficiency, and scalable execution to our team. In this role, you will be the connective tissue between Strategic Partnerships and core internal functions like Product Management, Engineering, Sales, and Product Marketing.

What you'll do

You will design and run the team's operational backbone, build mechanisms to synthesize and scale external feedback back into our product roadmaps, and craft high-impact collateral for new solutions we bring to market. The ideal candidate possesses deep technical fluency, operates with high autonomy, and leverages modern AI tools to scale their impact.

Responsibilities

1. Operational Infrastructure & Rhythm

• Design & Scale Team Cadences: Establish project management frameworks, tracking systems, and operational rhythms for the Strategic Partnerships organization to ensure visibility across high-stakes initiatives.
• Workflow Automation: Utilize modern AI tools and automated workflows to centralize partner data, streamline pipeline management, and reduce manual reporting overhead.
• Resource & Initiative Management: Serve as the central point of operational contact, tracking partner milestones, pilot launches, and cross-functional commitments.

2. Cross-Functional Feedback Loops

• Synthesize Market Signals: Capture, structure, and synthesize qualitative and quantitative insights gathered from key executive partners, publishers, and AI platforms.
• Bridge Strategy, Product, & Sales: Build repeatable feedback loops with Product Management and Engineering to inform product roadmaps based on partner requirements and emerging ecosystem trends.
• Field & Enablement Alignment: Partner with Sales and Go-To-Market teams to ensure partner learnings, tactical objection handling, and market narratives are operationalized across customer-facing teams.

3. Product Collateral & Go-To-Market Execution

• Collateral Architecture: Create executive-ready product collateral—such as message houses, solution one-sheets, presentation decks, and enablement briefs—to commercialize strategic initiatives.
• Technical Storytelling: Translate complex technical infrastructure, AI Gateway mechanisms, crawler policies, and edge-computing capabilities into clear, compelling narratives for external partners and internal leaders.
• Launch & Pilot Enablement: Coordinate pilot rollouts and partnership launches, ensuring marketing, product documentation, and collateral are aligned for external execution.

Who You Are

• Execution-Driven & Structured: You bring order to ambiguous environment. You enjoy building processes from scratch and making team operations run like clockwork.
• Technically Fluent: You understand modern internet infrastructure, APIs, web crawling, and the AI/LLM ecosystem. You can comfortably engage with product managers and engineers on technical nuances.
• AI-Native Mindset: You actively use AI tools (e.g., ChatGPT, Claude, Gemini, workflow automation agents) in your daily work to multiply your output, synthesize data, and automate routine tasks.
• Master Communicator: You possess exceptional written and visual storytelling skills. You can distill dense technical details into crisp, polished executive collateral.
• Collaborative & Proactive: You thrive in cross-functional matrixed environments. You don't wait for a playbook—you build it while collaborating seamlessly across teams.

Desirable Skills, Knowledge, and Experience:

• Experience: 5+ years of experience in Business Operations, Strategic Partnerships, Product Marketing, Management Consulting, or Program Management within a high-growth tech environment.
• Technical Aptitude: Demonstrated ability to comprehend complex technical products, platform infrastructure, or developer tools.
• Track Record: Proven success in establishing cross-functional operating models and authoring external customer/partner collateral.
• AI Tooling Proficiency: Experience leveraging AI platforms and automation tools to scale personal and team workflows.
• Location: Based in or willing to work hybrid from Cloudflare’s San Francisco, CA, New York, NY or Austin, TX offices.

Compensation

Compensation may be adjusted depending on work location.

• For San Francisco based hires: Estimated annual salary of $189,000 - $260,000
• For New York City based hires: Estimated annual salary of $181,000 - $249,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave