Operations Program Manager - Insurance Specialty

The world’s largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business. In today’s new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials. Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com. Evident ID is hiring an Insurance Program Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.   Responsibilities   ·       Responsible for the quality and efficiency of a team of insurance certificate verification specialists ·       Conduct ongoing training for insurance verification specialists  ·       Create and maintain training and user guide articles on processes and procedures ·       Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features  ·       Translate insurance requirements into product offerings and recognize gaps ·       Be a driving force for product enhancements and efficiencies  ·       Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires ·       Participate in various company initiatives and projects as requested  ·       Build and maintain strong internal relationships with different departments within the company (we are a team!) ·       Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)   If you have the following you might be a good fit!   ·       2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus) ·       Product Management or Project Management experience highly encouraged ·       Strong understanding on how to read and interpret Certificates of Insurance ·       Experience training and coaching a team of operational specialists to be the best and do their best ·       Experience working with customers to understand their needs or help address questions or issues ·       Experience in insurtech or procurement technology is a plus ·       Enjoy working in a collaborative environment ·       Open to feedback ·       Comfortable conducting analysis and pulling together regular metrics ·       Have a can-do attitude even when you may not know the answer but you will figure it out ·       Mutli-tasker extraordinaire  ·       Open to change on a regular basis (every day is different!) ·       Strong written and verbal communication skills ·       Not afraid to ask questions ·       Skilled at organizing and prioritizing tasks   We are not looking for:   ·       Someone to sit on the sidelines  ·       Likes to work independently ·       Enjoys doing the same work everyday ·       Closed minded