Operations Specialist

Who We Are

CloudKitchens helps restaurateurs worldwide succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

What you will do

The Times Square location is an extremely fast-paced environment – every hour hundreds of orders are coming out of our kitchens, and they need to end up in the right hands!

As an Operations Specialist, you will help keep daily facility operations running smoothly by processing orders, coordinating delivery pickups, and resolving operational issues. You will support restaurant partners, handle administrative tasks, train and coach team members, and maintain a clean, organized facility that meets health and safety standards.

Flexibility and hustle are key in this role! You will need to adapt to constantly changing and challenging conditions. No job is too big or too small; our team works together to create an environment that is functional for our restaurateurs, customers, and delivery partners.

Responsibilities

• Transport orders from kitchens to the facility’s central processing area - may involve going up and down stairs.
• Process orders and prepare them for delivery partner pickup.
• Identify and troubleshoot operational issues promptly.
• Take ownership of issues and coordinate with partners, employees, and third parties to resolve them.
• Support daily administrative tasks, including sorting incoming packages and deliveries, maintaining inventory counts, and monitoring emails and instant messages.
• Respond promptly to restaurant partners’ questions, requests, and concerns.
• Train and coach team members to ensure consistent execution of operational procedures.
• Maintain a clean facility, assign cleaning tasks, and conduct compliance checks to ensure health code standards are met.
• Multi-lingual candidates are a plus.

Why join us

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500B- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
  
  

Compensation & Benefits

The base starting rate for this role is $18.00 - $20.00 per hour.

Benefits Summary (Full Time)

• Medical, dental, and vision insurance (multiple plans, incl. HSA options)

• Company-paid life and disability insurance (short- and long-term)

• Voluntary insurance: accident, critical illness, hospital indemnity

• Optional supplemental life insurance for self, spouse, and children

• Health Savings Account (HSA)

• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

• Pet insurance discount (Fetch)

• 401(k)

• Time Off policies

  • Paid Vacation Time (1h for every 52h worked)

  • 8 paid holidays per year

  • Paid sick time

  • Paid Bereavement leave

  • Paid Parental Leave.

Benefits Summary (Part Time)

• Paid Vacation Time (1h for every 52h worked)

• 8 paid holidays per year

• Paid sick time

• Paid Bereavement leave