Operator Education Specialist, Launches
Train operators for new preventive health clinics, ensuring readiness and quality in a fast-paced environment.
Posted by employer 4 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 14 hours ago
What you'll build
- Deliver the operator onboarding program on site
- Teach and assess clinical skills including phlebotomy and ECG
- Assess operator competency and sign off on devices
- Identify and train local operator education partner
- Run a retrospective after each launch
Must have
- Active CMA, CCMA, or LPN certification
- 5+ years of post-registration experience in clinical setting
- 3+ years performing phlebotomy and ECG
- 3+ years training clinical staff
- 2+ years running a training program
Nice to have
- Experience opening a clinic or service
- Experience building a local trainer from scratch
- Instructor certification in basic life support or phlebotomy
- Experience with ultrasound or device-based procedures
Practical constraints
- Able to travel for most of your working time
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
The Operator Education Specialist at Neko Health is responsible for delivering comprehensive training to operators at new clinic openings, ensuring they are fully prepared to provide preventative care. This role requires expertise in clinical skills such as phlebotomy and ECG, along with a strong background in training and assessing clinical staff. Ideal candidates will have significant experience in fast-paced clinical environments and a proven track record in onboarding and mentoring. The position involves extensive travel and collaboration with other trainers to maintain high standards during launches.
Joblaze insights
- Listed 2 days ago — first seen on Joblaze October 11, 2026. Last confirmed on Neko Health's careers page October 13, 2026.
Quick facts
- How much experience is required?
- At least 5 years of relevant experience for this Operator Education Specialist, Launches role.
- What seniority level is this role?
- Neko Health targets senior candidates for this position.
From the original posting
Neko Health is building a new kind of preventive health clinic, and every opening depends on a team that is trained and ready by day one. As Operator Launch Trainer, you will travel to each new site, train and sign off the operators, and leave a local educator partner behind.
About the role
Opening a clinic is when training matters most and is hardest to protect. This role is deliberately not tied to a market, so you can stay with a launch from the first training session through go-live. You will deliver the operator onboarding program to the global standard, assess readiness, and build the local educator partner.
What you will do
Deliver the operator onboarding program on site at each new clinic and market opening, across the full pre-launch window.
Teach and assess the clinical skills that sit alongside scanning, including phlebotomy and ECG.
Assess each operator against the global competency criteria and sign them off on each device, or extend where more time is needed.
Scan during Friends and Family and VIP sessions so trainees can shadow real member encounters and resolve quality gaps in real time.
Identify and train the local operator education partner during the launch.
Work as a pair with the Clinician Launch Trainer and give the Launch Manager an honest readiness position, flagging risks early.
Run a retrospective after each launch and feed what you learn into the clinic-opening playbook.
Requirements
Active CMA, CCMA, or LPN. Other nationally accredited medical assistant or phlebotomy certifications are also accepted: RMA, NCMA, NRCMA, CPT.
5+ years of post-registration experience in a fast-paced, high-volume clinical setting.
3+ years performing phlebotomy and ECG, with the ability to teach and assess both.
3+ years training, onboarding, or mentoring clinical staff, including assessing competency and giving direct, constructive feedback.
2+ years running a training program or workstream to a fixed date and handing over cleanly.
Able to travel for most of your working time, including extended periods on site.
Adaptable, direct, and calm when a plan changes. You are comfortable with ambiguity, build relationships quickly, hold the standard under timeline pressure, and leave sites better set up than you found them.
Nice to have
Experience opening a clinic, site, or service, particularly in a new city or country.
Experience building a local trainer or educator from scratch.
Instructor certification in basic life support or phlebotomy, or multi-state licensure already held.
Experience with ultrasound or other device-based procedures where technique affects output quality.
Standard company text repeated across Neko Health's postings is omitted here.