Joblaze summary

In the role of Part-Time Keyholder at Rothy's, the individual is responsible for fostering a service-first culture on the sales floor while ensuring smooth store operations. Key skills include retail experience, customer engagement, and operational support, with a focus on coaching team members to deliver exceptional service. This position is ideal for someone with 1-2 years of retail or customer service experience, particularly those looking to enhance their leadership abilities. Rothy's emphasizes a collaborative and innovative environment, making it a unique place for career growth.

Joblaze insights

Listed about 2 months ago — first seen on Joblaze September 3, 2026. Last confirmed on Rothy's's careers page October 27, 2026.

Quick facts

Is the Part-Time Keyholder - Green Hills role remote?: No — this is an on-site role in Nashville, TN.
How much experience is required?: 1–2 years of relevant experience for this Part-Time Keyholder - Green Hills role.
Where is the role based?: Rothy's is hiring for this position in Nashville, TN.
What seniority level is this role?: Rothy's targets junior candidates for this position.
Is this full-time or contract?: Part-time for this Part-Time Keyholder - Green Hills role at Rothy's.

From the original posting

Keyholder - Part-Time

Nashville, TN - Green Hills

About the role:

As a Keyholder, you will help bring our company values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You’ll act as a role model for your peers, delivering exceptional customer experiences, coaching in the moment, and upholding operational excellence. As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects our brand standards and values in every interaction.

What you’ll do:

Customer Experience (80%)

Lead and model Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards
Drive personal and team sales results, by delivering the Rothy’s Experience to all customers and supporting your teammates through coaching and team selling
Assist with the execution of in store events and activations that engage the local community, support brand awareness, and drive sales
Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor

Team Leadership & Operational Excellence (20%)

Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team members
Own assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership

You are:

Guided by Rothy’s values and committed to fostering a welcoming, service driven environment:
- Embrace Possibility. We dream BIG, really big
18 years of age or older

You have:

1–2 years of retail or customer service experience, ideally with some leadership responsibility
A proven ability to connect with customers and deliver exceptional service
Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership
A desire to grow your leadership skills
Ability to stand/walk an entire shift

Our benefits:

Wellness and Commuter Programs
PTO and Wellbeing Time
Employee Discount Program

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Part-Time Keyholder - Green Hills