Join Factory as a Partner Operations Lead to build and scale the partner operations function in a hands-on role.
Posted by employer 1 month ago
First seen on Joblaze 1 week ago
Last verified on the company career page 5 days ago
AI in the day-to-day
Strong AI fluency and a practical instinct for using AI to increase leverage.
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In the role of Partner Operations Lead, the individual will focus on establishing and managing the operational framework that supports Factory's partner ecosystem, overseeing everything from onboarding to performance measurement. Key skills include experience with partner lifecycle management and proficiency in PRM systems, alongside a technical mindset for building scalable processes. This position is ideal for someone with over five years in partner operations, particularly in an enterprise SaaS context, who thrives in a hands-on, collaborative environment. As a founding member of the GTM Strategy & Operations team, the role offers the opportunity to shape the partner operations function f
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Factory's career page.
- Factory has 55 other open roles including Solutions Engineer, Mid-Market, SF, Solutions Engineer, Field Partner Sales Leader, US - Central/West.
Quick facts
- Is the Partner Operations Lead role remote?
- No — this is an on-site role in San Francisco, CA.
- How much experience is required?
- At least 5 years of relevant experience for this Partner Operations Lead role.
- Where is the role based?
- Factory is hiring for this position in San Francisco, CA.
- What seniority level is this role?
- Factory targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Partner Operations Lead role at Factory.
From the original posting
About the Role
As Partner Operations Lead, you will be a founding member of our GTM Strategy & Operations team where you will own the buildout of the partner operations function from the ground up.
You will own the systems, workflows, data, and operating infrastructure that enable our Partnerships team to scale. You will be the primary operations partner to the teams building and managing Factory's partner ecosystem, including strategic, technology, services, and channel partnerships.
This is a hands-on individual contributor role for a technical builder with the potential to evolve into a people manager role as our GTM scales. This role reports to the Head of GTM Strategy & Operations. This is an in-office role based in our San Francisco headquarters.
What you will do and achieve
Build and administer the systems, tools, and operating infrastructure that support the full partner lifecycle, from identification and onboarding through activation, joint execution, measurement, and renewal.
Create scalable processes and systems for partner intake, qualification, tiering, onboarding, enablement, joint planning, deal registration, referrals, and partner communications.
Build reliable partner workflows and tools in PRM and related GTM systems.
Own the definitions and technical implementation of partner-related data structures, metrics, dashboards, and reporting.
Establish clear attribution and measurement for partner-sourced, partner-influenced, and partner-assisted pipeline and revenue.
Design operating processes and tools that help Partnerships and Sales collaborate effectively on account mapping, referrals, co-selling, and pipeline progression.
Create clear documentation, governance, and measurement standards for the partner ecosystem.
Translate business requirements into reliable tools, automations, integrations, data flows, and processes that improve partner productivity and business impact.
Find novel ways to use Factory droids to streamline partner motions from onboarding, enablement, GTM, delivery, communications, and reporting workflows.
Partner with the broader centralized GTM Strategy & Operations team while maintaining clear ownership of Partner Operations.
Design for scale while keeping the team lean, automated, and high leverage.
Qualifications
5+ years of experience in Partner Operations, Partnerships Operations, Alliances Operations, Revenue Operations, or a related function.
Experience building and operating partner programs in an enterprise SaaS environment.
Experience administering and operationalizing PRM systems, partner portals and related technology.
A strong understanding of partner lifecycle management, partner programs, co-selling, referrals, deal registration, and pipeline attribution.
A technical mindset and the ability to learn and use new technologies quickly, including tools, automation, integrations, data, and reporting technologies.
Experience designing systems and processes for a rapidly growing company.
Comfort working cross-functionally with Partnerships, Sales, Marketing, Product, Data, Engineering, Finance, Legal, and Operations.
An operator’s mindset: you build, troubleshoot, document, and improve.
Strong judgment about where to standardize partner processes and where to preserve flexibility for strategic relationships.
Strong AI fluency and a practical instinct for using AI to increase leverage.
This is an in-office position (5 days/week) in San Francisco (walking distance to Caltrain)