Partner Services Manager

We are expanding our Partner Services team and are looking for a hands-on Partner Services Manager to help our system integrator (SI) partners deliver exceptional outcomes for shared Bloomreach customers.

You will strengthen partner-led delivery from solution design through implementation, adoption and ongoing managed services. Working with partners, customers and internal Bloomreach teams, you will improve delivery quality, accelerate time to value, build partner capability and contribute to our Partner First motion across Europe.

What you will do

Partner delivery governance

• Oversee partner-led implementations from solution design to go-live, making sure scope, timelines, risks, dependencies and contingency plans are clearly managed.
• Provide regular, clear status reporting across Bloomreach and partner organisations, raising risks early and driving them to resolution.
• Hold partners and internal stakeholders accountable for delivery commitments and for keeping project data accurate.

Partner enablement

• Enable SI partners on Bloomreach delivery processes and best practices, working with Solutions Consulting, Product, Product Marketing and Professional Services on technical enablement.
• Identify opportunities for partners to build managed services that improve customer adoption, outcomes and platform ROI.
• Build strong, long-term relationships with partners, acting as their advocate and trusted advisor within Bloomreach.

Customer and cross-functional collaboration

• Work cross-functionally with Customer Success, Account Management, Sales, Solutions Consulting and Professional Services to drive our Partner First motion forward.
• Share best practices and platform updates with partners and customers.

Operational excellence and insight

• Keep delivery, commercial and partner-performance records accurate to support forecasting, billing, governance and continuous improvement.
• Use delivery and benchmarking data to spot trends, improve partner performance and share clear insights with stakeholders at all levels.

What success looks like

• Faster time to live for partner-led implementations.
• High customer and partner satisfaction.
• Partners delivering Bloomreach confidently, independently and to a consistent standard.
• Growth in partner managed services that improves customer adoption and retention.
• Predictable delivery, with risks identified and resolved early.

Job Requirements:

• Experience in a customer-facing role in a SaaS environment, working with partners or within an SI agency.
• Strong project management experience, including agile methodologies and supporting tools.
• Hands-on experience using AI tools to improve efficiency or service quality, for example automating admin tasks or analysing project data.
• Proven ability to enable stakeholders on processes and best practices.
• Excellent presentation and relationship-building skills, with the confidence to engage stakeholders at all levels.
• Customer and partner obsessed, and comfortable working in a fast-paced technology company.
• Self-organised and independent, with the ability to navigate ambiguity.
• An ambition to keep developing your skills and grow.
• Native or professional fluency in English.
• Ability to travel across Europe.

Nice to haves:

• 2–3+ years in a consulting or customer success role within SaaS, ideally in e-commerce, marketing automation or data-driven sectors.
• Ability to interpret benchmarking data and turn it into clear insights for stakeholders at all levels.
• Familiarity with AI technologies (such as LLMs and MCP), data ingestion methods and marketing automation.
• Multilingual (French, Spanish and/or Italian preferred)

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