Is the Patient Experience Lead role remote?

Yes — Flagler Health lists this as a fully remote position.

How much experience is required?

At least 4 years of relevant experience for this Patient Experience Lead role.

What seniority level is this role?

Flagler Health targets lead candidates for this position.

Patient Experience Lead at Flagler Health

Joblaze summary

The Patient Experience Lead at Flagler Health is responsible for enhancing service delivery by training and supporting patient-facing staff, ensuring effective communication and operational efficiency. This role requires a strong background in healthcare staff development, with a focus on onboarding, performance coaching, and process improvement. Ideal candidates will have at least four years of experience in a similar capacity, demonstrating strong organizational and communication skills. Flagler Health is in a growth phase, having recently secured Series B funding, which may present additional opportunities for team members.

Joblaze insights

Listed yesterday — first seen on Joblaze October 3, 2026. Last confirmed on Flagler Health's careers page October 3, 2026.

Quick facts

Is the Patient Experience Lead role remote?: Yes — Flagler Health lists this as a fully remote position.
How much experience is required?: At least 4 years of relevant experience for this Patient Experience Lead role.
What seniority level is this role?: Flagler Health targets lead candidates for this position.

From the original posting

About the role

We’re looking for a Patient Experience Lead to join our new team at Flagler Health. You’ll help patient-facing staff deliver excellent service through training, coaching, and day-to-day support, working across teams to improve communication and follow-through.

This is a hands-on leadership role for someone who enjoys developing people, improving processes, and keeping a team organized and accountable. You’ll help new hires get up to speed, support experienced staff, and turn performance insights into practical improvements.

What you’ll do

Lead onboarding and training on team workflows, service standards, and internal tools.
Assess new hires’ readiness for independent work and provide individualized follow-up.
Reinforce consistent practices as processes and team needs evolve.
Set clear goals and provide constructive feedback grounded in specific examples.
Conduct performance reviews and follow through on improvement plans.
Lead team meetings to clarify priorities, share useful lessons, and keep staff aligned.

Monitor team performance using dashboards, service metrics, and quality reviews.
Identify patterns affecting service quality, productivity, or follow-through.
Review work for accuracy, completeness, and adherence to established standards.
Translate findings into coaching, training, and process improvements.
Serve as a point of contact for staff questions and day-to-day issues.
Work with leadership to address recurring problems and operational barriers.
Maintain clear records of feedback, goals, and follow-up actions.

What you bring

4+ years of experience training or supervising patient-facing staff in a healthcare setting.
Experience in onboarding employees, coaching performance, and supporting staff development.
Strong communication skills and the ability to deliver clear, actionable feedback.
Comfort using dashboards and internal systems to track performance and organize work.
Strong organizational skills, attention to detail, and sound judgment.
A practical approach to problem-solving and process improvement.
The ability to adapt to changing priorities in a growing organization.

Your leadership approach

You set clear expectations and give people the support and ownership they need to succeed. You’re comfortable addressing performance issues directly, following through on commitments, and balancing individual development with team goals.

Compensation and growth

Compensation is negotiable based on experience. Opportunities for growth and additional responsibilities are available based on performance.

Owner: We own our work like founders. We don't wait to be asked, and we pick up the problem nobody else has.

Standard company text repeated across Flagler Health's postings is omitted here.