Project Manager, Customer Success
Manage the implementation of clinics on a platform for modern musculoskeletal care at Flagler Health.
Posted by employer 2 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
What you'll build
- Rank incoming requests by impact and dependencies
- Steer technical work from first call to fully live
- Break scope into a schedule with owners and dates
- Align engineering, product, and clinic teams
- Surface risks early and escalate as needed
Must have
- 3-6 years running technical or implementation projects
- Fluency with APIs, data models, and integrations
- Clear communication with engineers and non-engineers
- Sound triage judgment
Nice to have
- Healthcare data or health-tech background
- Hands-on with EHRs or other clinical systems
- Built things at a startup or high-growth company
Requirements
- Experience
- 3–6 years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In the role of Project Manager for Customer Success at Flagler Health, the individual will oversee the onboarding of new clinics, managing the technical integration and ensuring alignment between engineering, product, and clinic teams. The position requires a solid understanding of APIs and data models, along with strong communication skills to navigate both technical and non-technical discussions. Ideal candidates will have 3-6 years of experience in managing complex projects, preferably in a healthcare or health-tech environment, and should thrive in a fast-paced, startup-like atmosphere.
Joblaze insights
- Listed yesterday — first seen on Joblaze September 19, 2026. Last confirmed on Flagler Health's careers page September 19, 2026.
Quick facts
- Is the Project Manager, Customer Success role remote?
- No — this is an on-site role in New York City, United States.
- How much experience is required?
- 3–6 years of relevant experience for this Project Manager, Customer Success role.
- Where is the role based?
- Flagler Health is hiring for this position in New York City, United States.
- What seniority level is this role?
- Flagler Health targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Project Manager, Customer Success role at Flagler Health.
From the original posting
Every clinic we bring on is its own project: a new EHR to connect, data pipelines to stand up, and a few teams to keep pointed the same way. You'll run that queue, deciding what gets built first across our incoming clinics and carrying each one from signed to live.
What you'll do
Rank every incoming request by impact, dependencies, and launch dates, then decide what the team takes on first.
Carry each clinic from first call to fully live, steering the technical work the whole way.
Break scope into a schedule with real owners and dates that hold.
Keep engineering, product, and the clinic aligned, with clean handoffs between them.
Surface risks early; escalate before a date slips.
Give internal teams and the clinic a straight read on where each launch stands.
Sharpen the playbook as you go, and route recurring product gaps back to engineering.
What we're looking for
3-6 years running technical or implementation projects, with complex ones shipped on schedule.
Enough fluency with APIs, data models, and integrations to reason about how systems connect. Writing the code isn't the job.
Clear communication with engineers and non-engineers alike.
Sound triage judgment: what to do now, what to defer, what to escalate.
Steady across a lot of simultaneous launches.
Bonus
Healthcare data or health-tech background.
Hands-on with EHRs or other clinical systems.
Built things at a startup or high-growth company.
Owner: We own our work like founders. We don't wait to be asked, and we pick up the problem nobody else has.
Standard company text repeated across Flagler Health's postings is omitted here.