Payroll Manager

Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions. Over 1,500 innovative companies like Zillow, Slack, PayPal, Twilio, Shopify, Hubspot, SproutSocial, Zoominfo, Outreach, MuleSoft, and LinkedIn trust Gong to power their customer reality. With Gong, customers experience improved win rates, increased deal sizes, and accelerated employee ramp times.

As a Payroll Manager, you’ll lead day-to-day payroll operations for our multi-state U.S., Ireland, and Singapore payrolls while directly managing and developing a team of Senior Payroll Analysts. This is a hands-on leadership role requiring experience managing direct reports, overseeing payroll processing, and ensuring accuracy and compliance.

You’ll also oversee payroll accounting and month-end close activities, including payroll journal entries, accruals, GL reconciliations, and monthly and quarterly variance (flux) analysis. You’ll partner closely with Accounting, HR, and other teams to resolve complex issues, ensure accurate financial reporting, and drive process improvements.

RESPONSIBILITIES

• Manage and oversee the preparation and processing of global payrolls, including semi-monthly U.S. multi-state, and monthly Ireland, Singapore, Canada, United Kingdom, Spain, Switzerland, Germany, Australia, and France, either through direct processing or vendor/shadow payroll oversight, ensuring accuracy, timeliness, and compliance.
• Ensure payrolls and all related payroll taxes are processed accurately and in compliance with federal, state, local, and international regulations.
• Directly manage, coach, and support Senior Payroll Analysts, serving as the final reviewer and approver for all payroll-related work.
• Review and approve special payments, bonuses, commissions, off-cycle payrolls, and adjustments prior to final processing.
• Oversee administration of wage garnishments, ensuring deductions are applied in accordance with jurisdictional requirements.
• Review payroll exceptions, variances, and complex issues, ensuring all items are resolved prior to payroll finalization.
• Act as a payroll partner with Accounting, Accounts Payable, HR, Benefits, and external vendors, serving as an escalation point as needed.
• Oversee and ensure timely funding of 401(k) contributions through Fidelity.
• Review and approve all payroll journal entries, accruals, GL account reconciliations, and payroll variance/flux analysis at both the entity levels (MoM/QoQ) for U.S., APAC, and EMEA.
• Oversee shared U.S., EMEA, and APAC payroll inboxes, ensuring employee and stakeholder inquiries are addressed accurately and in a timely manner.
• Oversee year-end payroll activities, including W-2 reconciliation and distribution.
• Support annual and periodic payroll-related audits and filings, including the financial audit (EY), 401(k) Non-Discrimination Testing, Workers’ Compensation audits, annual payroll filings with external providers (e.g., Vistra), and San Francisco Gross Receipts filing.
• Review and ensure accuracy of Workday to ADP Data Bridge integrations, including new hires, pay changes, terminations, leaves of absence, and other employee data changes.
• Ensure all tax agency notices are uploaded and resolved timely within ADP SmartCompliance, and review and approve SUTA tax rate updates in ADP.
• Assign and prioritize workloads to meet payroll, month-end, and audit deadlines while ensuring adherence to established processes and controls.
• Escalate risks, control gaps, and improvement opportunities to the Senior Payroll Manager.
• Partner with the Equity and Tax teams to ensure accurate and timely payroll reporting, tax withholding, and compliance for equity compensation transactions, including stock option exercises, RSUs, and secondary transactions.

QUALIFICATIONS

• Bachelor’s degree in Accounting, Finance, Business, or a related field.
• 7–10+ years of progressive payroll experience, including full-cycle multi-state U.S. payroll processing using ADP Workforce Now, with a strong understanding of end-to-end payroll processes, integrations, and impacts across functional areas.
• Experience with international payroll. Ireland payroll experience is a plus.
• Workday experience preferred, including understanding of HR-to-payroll integrations.
• Comprehensive knowledge of payroll concepts, pay-based calculations, and federal, state, and local payroll regulations; international payroll compliance knowledge a plus.
• Demonstrated experience directly managing payroll professionals, including responsibility for workload management, coaching, performance evaluations, professional development, and accountability for team deliverables.
• Proven ability to independently lead a payroll team, review and approve team members’ work, resolve complex issues, and ensure payroll deadlines are consistently met.
• Strong hands-on experience with payroll accounting and month-end close processes, including preparation and review of payroll journal entries, accruals, and general ledger account reconciliations.
• Demonstrated experience performing and reviewing monthly and quarterly payroll variance (flux) analysis, identifying and explaining fluctuations in payroll expenses, headcount, and related balance sheet accounts.
• Advanced Excel skills, including the ability to manipulate large data sets (Pivot Tables, VLOOKUP/XLOOKUP, SUMIF(S), etc.).
• Ability to balance the demands of payroll tasks, projects, and customer expectations in a fast-paced environment with minimal direction.
• Strong customer service skills, with the ability to collaborate with and provide information to internal and external stakeholders and resolve issues independently.
• Ability to work effectively in a team-oriented environment and communicate clearly with cross-functional partners.
• Ability to become a subject matter expert in payroll processes and serve as a point of escalation.
• Proven ability to handle confidential and sensitive information with discretion.
• CPP (Certified Payroll Professional) certification preferred.

The annual salary hiring range for this position is $105,000 - $160,000 USD.

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