Personal Shopper

About the Role

ShopMy launched its consumer shopper experience a year ago, and we're now doubling down on the highest-value segment of that ecosystem: VIC shoppers.

We're hiring a dedicated Personal Shopper. This person will own the VIC shopper relationship end to end - proactively identifying, recruiting, and cultivating relationships with top-tier spenders, and building the service model that keeps them coming back. This is a zero-to-one role: you'll be defining how ShopMy serves its most valuable shoppers, not just executing an existing playbook.

What You'll Do

• Own the VIC shopper book of business: Build and manage relationships with a highly selective group of high-spend shoppers, understanding their taste, needs, and spending patterns well enough to serve them proactively.
• Grow the VIC shopper segment: Work across the shopper organization to identify and cultivate relationships with high-value spenders, deepening their engagement with ShopMy over time.
• Design and iterate on the service model: You'll test different approaches to servicing VIC shoppers, learn what drives loyalty and spend, and refine the offering as you go.
• Partner cross-functionally across the organization: You’ll work most closely with our Strategic Business Development & Partnerships, Product, and Shopper teams.
• Represent the voice of the VIC shopper internally: Feed insights back into product and strategy decisions.
• Support Noir: Help activate and grow our new shopper product, Noir, by bringing client relationships and product expertise into that ecosystem.

What We're Looking For

• 6-10 years of experience: In personal shopping, luxury retail, or a closely related client-facing role serving VIC clients.
• Experience managing a book of business: Proven success managing relationships with discerning, high-spending clients in women's luxury apparel or fashion.
• Background at a major retailer or luxury brand: Experience in a personal shopping or client styling capacity.
• Zero-to-one builder mentality: Comfortable operating without a fully defined process, testing new approaches, and iterating quickly based on what works.
• Comfort with technology and digital platforms: Excited to move client servicing into more efficient, trackable tools.
• Deep fluency in the luxury shopper ecosystem: Understand how VIC clients think, what drives their loyalty, and what a best-in-class personal shopping relationship looks like.
• Relationship-first, proactive approach: You see yourself as a curator and trusted advisor, always looking for ways to deepen client relationships.
• Strong communication and cross-functional collaboration skills: Able to partner effectively across teams and build strong internal relationships.