Join Twilio as a Phone Numbers Operations Specialist to support customers in porting phone numbers seamlessly.
Posted by employer 2 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
What you'll build
- Serve as a dedicated point of contact for ISVs
- Provide support for common customer inquiries
- Assess the nature of product or service issues
- Respond to and action incoming carrier partner notifications
- Effectively respond to moderately complex questions from customers
Must have
- 1 year of experience working on an Operations team
- Empathetic and customer centric
- Clear verbal and written communicator
- Calm under pressure
- Capable of learning quickly
Nice to have
- Previous experience in telecommunications
- Basic knowledge of SQL and related tools
AI in the day-to-day
We use Artificial Intelligence (AI) to help make our hiring process efficient.
Requirements
- Experience
- 1+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Phone Number Operations Specialist at Twilio focuses on facilitating the porting of phone numbers for customers, ensuring a smooth transition into the Twilio ecosystem. This role requires strong organizational skills and a customer-centric approach, with a background in operations and ideally some experience in telecommunications. The position suits individuals who can handle multiple tasks independently while also collaborating with cross-functional teams to resolve issues. Twilio's remote-first culture emphasizes connection, making it essential for the specialist to engage effectively with both customers and colleagues.
Joblaze insights
- Listed yesterday — first seen on Joblaze October 1, 2026. Last confirmed on Twilio's careers page October 1, 2026.
Quick facts
- Is the Phone Number Operations Specialist role remote?
- Yes — Twilio lists this as a fully remote position.
- How much experience is required?
- At least 1 year of relevant experience for this Phone Number Operations Specialist role.
- What seniority level is this role?
- Twilio targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Phone Number Operations Specialist role at Twilio.
From the original posting
Who we are
See yourself at Twilio
Join the team as Twilio’s next Phone Numbers Operations Specialist.
About the job
We are seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, ensuring a smooth and seamless process with personalized attention. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.
Responsibilities
In this role, you’ll:
- Serve as a dedicated point of contact for ISVs as they routinely port phone numbers to Twilio and manage one-time porting projects for direct customers.
- Provide support for common customer inquiries received by email to ensure they have an excellent experience with Twilio.
- Assess the nature of product or service issues and resolve basic-to-intermediate level problems.
- Learn and develop new processes across a variety of subject areas and ensure our operations are running smoothly.
- Respond to and action incoming carrier partner notifications.
- Quickly and confidently triage complex issues to team leads, managers, engineering, or product teams and know which is appropriate in each case.
- Effectively respond to moderately complex questions from customers (external and internal) in core areas and basic questions across multiple areas.
- Work independently to troubleshoot/determine resolution for issues across multiple areas in your team's domain.
Required:
- You're thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes.
- You’re empathetic and customer centric to the core, with experience in customer service.
- You’re a clear verbal and written communicator.
- You are calm under pressure as you respond to escalations and quickly troubleshoot incidents.
- You’re capable of learning quickly and mastering complicated systems.
- You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals.
- You’re able to complete tasks in core areas within SLAs.
- You have at least 1 year of experience working on an Operations team.
Desired:
- Previous experience in telecommunications.
- Basic knowledge of SQL and related tools
Location
This role will be remote, and based in Estonia.
Twilio thinks big. Do you?
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.Standard company text repeated across Twilio's postings is omitted here.