Is the Plug Concierge role remote?

No — this is an on-site role in Los Angeles.

What's the salary range?

Plug lists $25–$31 for this role.

How much experience is required?

1–3 years of relevant experience for this Plug Concierge role.

Where is the role based?

Plug is hiring for this position in Los Angeles.

What seniority level is this role?

Plug targets junior candidates for this position.

Is this full-time or contract?

Full-time for this Plug Concierge role at Plug.

Plug Concierge at Plug

Joblaze summary

In the role of Plug Concierge, the individual engages with customers who have received cash offers for their electric vehicles, guiding them through the sales process and addressing any concerns. Key skills include strong verbal communication, persistence in follow-up, and the ability to manage a high volume of calls while maintaining quality interactions. This position is well-suited for candidates with 1-3 years of experience in outbound sales or customer conversion, particularly those who thrive in fast-paced environments. Plug, an automotive fintech startup, emphasizes a collaborative approach, working closely with the Buyer team to enhance customer experience.

Joblaze insights

Listed 3 days ago — first seen on Joblaze September 28, 2026. Last confirmed on Plug's careers page September 30, 2026.

Quick facts

Is the Plug Concierge role remote?: No — this is an on-site role in Los Angeles.
What's the salary range?: Plug lists $25–$31 for this role.
How much experience is required?: 1–3 years of relevant experience for this Plug Concierge role.
Where is the role based?: Plug is hiring for this position in Los Angeles.
What seniority level is this role?: Plug targets junior candidates for this position.
Is this full-time or contract?: Full-time for this Plug Concierge role at Plug.

From the original posting

Job Title: Plug Concierge

Team: Business Development

Employment Type: Full-time, Hourly, Non-Exempt

Reports To: VP, Sales & Business Development

Why Plug

You'll own a piece of the biggest infrastructure opportunity in automotive.

The Opportunity

As a Plug Concierge, you are the voice that turns a valuation into a closed deal.

Once a Plug Buyer extends a cash offer on a customer's EV, you own the outbound follow-up:

calling sellers to walk them through their offer, answer questions, overcome objections, andmove them forward in the sale process. You work hand-in-hand with the Buyer team, picking up the moment an offer goes out and staying with the customer until they accept, decline, or need to be re-engaged.

The qualifying candidate is persistent, coachable, and energized by the phone. You're comfortable with high call volume, quick to build rapport, and motivated by clear, measurable targets. Interest in automotive or EVs is a plus, but the core skill is converting a warm lead into a committed seller through a great conversation.

What You’ll Do

Call customers who have received a Plug cash offer to confirm receipt, answer
questions, and guide them toward accepting.
Own timely, high-volume outbound follow-up on every offer extended by the Buyer
team, following a structured cadence.
Handle objections around price, timing, and process, and know when to loop in a
Buyer for re-negotiation.
Track every call, outcome, and next step accurately in the CRM so nothing falls
through the cracks.
Partner closely with Buyers to relay customer feedback that affects offer
competitiveness and conversion.
Hit daily and weekly call volume, contact rate, and offer-acceptance targets.
Provide an excellent customer experience that reflects Plug's brand at every
touchpoint.

What You’ll Bring

1-3 years of relevant experience, ideally in outbound sales, BDR/SDR, call center, or phone-based customer conversion.
Proven ability to make high call volumes daily while maintaining quality and a positive attitude.
Strong verbal communication skills with the ability to build trust and rapport quickly over the phone.
Comfort with objection handling and a persistence to follow up without being pushy.
Proficiency with basic business software tools (e.g., spreadsheets, CRM platforms, dialers) and comfort working with data.
Highly organized with strong attention to detail and the ability to manage a high-volume pipeline of offers.
Ability to collaborate closely with the Buyer team and other business units.
Direct experience in automotive sales, F&I, or auto auctions is a plus.

Compensation and Benefits

Hourly wage: $25.96 to $31.25 + OTE ($78,000 - $89,000 annualized)

Wage ranges reflect independent, third-party benchmarking against national compensation data. Where an individual's actual offer falls within that range depends on a combination of factors, including relevant experience, specialized skills, training and qualifications, current business needs, and prevailing market conditions. Ranges are reviewed periodically and may be adjusted to reflect changing market conditions.

Benefits & Perks:

Health, Vision, and Dental insurance
401(k) plan
Daily lunch stipend
Equity (based on role and performance)
Vacation Policy: Hourly employees will accrue vacation hours/days based on time worked. They do not qualify for unlimited PTO.
Fully stocked kitchen
Dog-friendly office
Remote Work Policy: Hourly employees are not eligible for the 30-day remote work program.
Ongoing opportunities for growth and development

Standard company text repeated across Plug's postings is omitted here.