Is the Principal Customer Success Manager role remote?

No — this is an on-site role in Remote.

Where is the role based?

Backstory is hiring for this position in Remote.

What seniority level is this role?

Backstory targets principal-level candidates for this position.

Is this full-time or contract?

Full-time for this Principal Customer Success Manager role at Backstory.

Principal Customer Success Manager at Backstory

Joblaze summary

In the role of Principal Customer Success Manager, the individual will serve as a key advisor to enterprise clients, focusing on enhancing their use of Backstory's AI platform to drive business results. This position requires expertise in revenue technology and sales operations, as the manager will oversee a substantial portfolio valued at over $5 million, aiming for high retention and growth. Ideal candidates are likely to have a strong background in customer success or account management, particularly within tech-driven environments. Backstory's recognition by industry leaders underscores its commitment to innovation and customer satisfaction.

Joblaze insights

Listed 9 days ago on Joblaze — tracked directly from Backstory's career page.
Backstory has 8 other open roles including Senior Software Engineer — Matching (Europe), Software Engineer — XCore (Europe), Key Account Executive.

Quick facts

Is the Principal Customer Success Manager role remote?: No — this is an on-site role in Remote.
Where is the role based?: Backstory is hiring for this position in Remote.
What seniority level is this role?: Backstory targets principal-level candidates for this position.
Is this full-time or contract?: Full-time for this Principal Customer Success Manager role at Backstory.

From the original posting

About Backstory Backstory (formerly People.ai) is the leading AI answers platform for sales teams. With more than a decade of training AI models on billions of sales interactions, Backstory enables modern sales teams to ask questions and get the right answer in the moment directly within their existing AI workflows. Sales leaders from companies like Red Hat, Five9, Palo Alto Networks, Iron Mountain, TransUnion, Randstad and others rely on Backstory to get trusted answers wrapped in real business context helping them orchestrate deals more effectively and drive revenue. By connecting every signal to the right accounts and opportunities, Backstory shows teams exactly what is happening and what to do next. Customers across industries including enterprise, cybersecurity, data and analytics, and defense use Backstory to drive trillions in pipeline and revenue. Recognized by Gartner and Forrester, the Inc. 5000, Y Combinator Top Companies, and the Forbes AI 50, Backstory is based in San Francisco and backed by ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures and Mubadala Capital. The Role As a Principal Customer Success Manager, you will act as a trusted advisor to Sales, Marketing, and Operations leaders within our enterprise customers, helping them maximize their investment in Backstory and achieve measurable business outcomes. You have an interest and passion for revenue technology and supporting sales operations. You will manage a $5M+ book of business across accounts, ensuring high customer retention, expansion, and advocacy.

Principal Customer Success Manager

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