Join MaintainX as a Principal Design Researcher to drive user insights and influence product decisions in a fast-growing company.
Posted by employer 6 days ago
First seen on Joblaze 5 days ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Own research from end to end
- Translate complex findings into clear narratives
- Conduct site visits and user interviews
- Champion customer empathy across the organization
- Help shape how research works at MaintainX
Must have
- 6+ years of experience in UX research
- Strong foundation in research methodologies
- Ability to translate ambiguous problems into research plans
- Experience synthesizing research into compelling presentations
- Comfortable working independently in cross-functional teams
Nice to have
- Background in industrial, operations, or field-based user populations
- Background in psychology, HCI, anthropology, or related field
- Exposure to service design, journey mapping, or VOC programs
- Experience working at a B2B SaaS company
AI in the day-to-day
Leverage AI tools to accelerate research workflows, from data tagging to pattern synthesis.
Requirements
- Experience
- 6+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
The Principal Design Researcher at MaintainX is responsible for leading comprehensive research initiatives that inform product design by deeply understanding user needs and behaviors. This role requires expertise in both qualitative and quantitative research methodologies, as well as the ability to synthesize findings into actionable insights for cross-functional teams. Ideal candidates will have over six years of UX research experience, particularly in B2B SaaS or industrial contexts, and should be comfortable working independently in a fast-paced environment. The position plays a crucial role in integrating user empathy into the product development process, especially as MaintainX continue
Joblaze insights
- Listed 5 days ago — first seen on Joblaze October 29, 2026. Last confirmed on MaintainX's careers page November 2, 2026.
- This exact title is also open at 1 other location at MaintainX: San Francisco.
Quick facts
- How much experience is required?
- At least 6 years of relevant experience for this Principal Design Researcher role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, Analytics, Qualitative research, UX Research, quantitative research.
- What seniority level is this role?
- MaintainX targets principal-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Principal Design Researcher role at MaintainX.
From the original posting
We're growing fast and hiring the Research talent to match.
We're looking for a Design Researcher to help us deeply understand our users and bring their needs, behaviors, and motivations into every stage of the design process.
You’ll partner directly with Product Managers, Designers, and Engineers to turn complex real-world problems into clear insights that move our AI-first product forward. This role is ideal for someone who is curious, methodical, and passionate about translating human behavior into actionable product decisions.
What You’ll Do
Own research from end to end. Scoping, planning, recruiting participants, running sessions, synthesizing, and presenting findings.
Translate complex findings into clear narratives and actionable recommendations that product teams can use to make decisions.
Get close to users through site visits, interviews, and hands-on observation with maintenance technicians, facility managers, and operations teams. Understand how they work, not just how they use the product.
Champion customer empathy across the organization. Make sure Product, Design, Engineering, and leadership deeply understand who we're building for through storytelling, shared insight repositories, and regular research read-outs.
Leverage AI tools to accelerate research workflows, from data tagging to pattern synthesis, while maintaining rigor and critical thinking.
Independently scope, prioritize, and manage research projects aligned with team goals.
Help shape how research works at MaintainX. Establish the tools, templates, and rhythms that make user insights a consistent part of how we build the product.
About You
6+ years of experience in UX research.
Strong foundation in research methodologies across both qualitative and quantitative methods. You know when to use which method and can explain why.
Demonstrated ability to translate ambiguous problems into well-scoped research plans and turn findings into recommendations that actually influence product decisions.
Experience synthesizing research into compelling presentations that influence product direction across PMs, designers, engineers, and leadership.
Comfortable working independently in cross-functional teams in fast-paced environments.
Demonstrated ability of adopting AI tooling to accelerate your research workflow.
Experience with analytics tools (Amplitude, etc.) to complement primary research with behavioral data.
An expert level of English, both spoken and written, is required, as the individual will need to lead platform engineering managers across multiple teams, present technical priorities to executive stakeholders, and align with engineering leaders outside Québec on a daily basis.
Nice-to-haves:
Background in industrial, operations, or field-based user populations where context of use matters as much as the interface.
Background in psychology, HCI, anthropology, or a related field (or equivalent practical experience).
Exposure to service design, journey mapping, or VOC programs.
Experience working at a B2B SaaS company or on products serving non-desk workers.
Standard company text repeated across MaintainX's postings is omitted here.