Principal HR - APJC Benefits and Program Manager

Location: Bengaluru, India

About the role:

Cloudflare is looking for an APJC Benefits Leader and Program Manager to join our global Total Rewards team. Reporting to the Senior Director, Head of Global Benefits, you will serve as a subject matter expert and thought leader for country program benefits in our APJC region, including Singapore, India, Australia, Japan, South Korea, China, and Malaysia.

What you’ll do:

• Manage and lead existing benefit programs (e.g., health, dental, vision, disability, life insurance, workers comp, travel and accident, retirement and other plans) - including new plan implementation, end-to-end contracting, etc. - while aligning regional benefits strategy to the department's global direction.
• Work cross-functionally to introduce, maintain and improve end-to-end benefits management processes in the region and to harmonize policies and processes globally, where applicable.
• Ensure that all benefits programs are designed to resonate to hire and attract talent; reflect legal and business requirements; are competitive with our known benchmarking peers, and can be sourced locally (when needed).
• Lead the design of new benefit programs/proposals that align to Cloudflare’s Global Benefits Strategy, new country expansion activities, market practice, benchmarking, and local regulatory/compliance requirements.
• Manage and monitor regional benefit program costs; develop and manage annual renewals, including associated annual regional budget and cost impact analysis; ensure programs evolve in line with headcount increases, market trends, employee needs and ROI.
• Review proposals with internal stakeholders to receive input and feedback on recommendations, including the taxability of proposed benefit programs.
• Collaborate with the Global Head of Benefits and US and EMEA Benefit Leaders to implement effective structure for the department's new global benefits management (GBM) broker and consultant model.
• Work closely with global benefits broker/consultant partners to perform regular benchmarking and analysis of current programs and comparison to firm's tech peers; monitor, measure, and evaluate performance of regional broker/consultant.
• Oversee the management of local/region vendor relationships; collaborate with APJC People Operations Leader to develop accountability measures to monitor vendor and program operation performance in the region to deliver a positive employee experience and to ensure compliance with local/regional regulations.
• Work with Global Time Away practice leader and Global Time Away consultant to help coordinate and set leave of absence policies and processes.
• Provide consultative support and act as a trusted advisor to Total Rewards, People Operations, P&P, and Business leaders by effectively offering data-driven insights to inform future analysis and decisions on regional benefit initiatives.

Examples of desirable skills, knowledge and experience:

• Minimum of 12+ years of direct benefit program management experience in an APJC multi-country or global environment with multinational employers (including team management responsibilities)
• Proven ability to operate at a strategic level with adaptability to dive deep and pivot tactically as required to ensure effective delivery performance.
• Demonstrated expertise working within global benefits strategy development and program administration and governance.
• Detailed knowledge of employee benefit plan design in APJC, including healthcare and pension schemes along with associated complexities of plan administration, associated payroll processes, country-level regulatory requirements, and benefits program taxability.
• Successful record of building internal and strategic vendor partnerships globally, driving program efficiency along with measuring and maintaining high levels of customer satisfaction.
• Demonstrated bias for action, program accountability, and extreme ownership; with the ability to work in a fast-paced environment with a high degree of autonomy through ambiguous phases of expansion and project development.
• Excellent project management and organizational skills, with great attention to detail and the ability to navigate across business units and critical business priorities.
• Possess sound personal judgment and global business acumen, with the ability to influence business leaders and to interface with all levels of the organization.
• Superb verbal and written communication skills, including the ability to present and discuss complex information to a diverse audience in a way that persuades others and enhances understanding.
• Proven abilities in vendor management, vendor accountability, and establishing effective partnerships with external service providers to ensure quality service is delivered to employees.
• Highly proficient in MS Excel, PowerPoint, Word and Google Suite (Sheets, Docs, Slides).
• Strong working knowledge of HR systems (i. e. Workday) and global payroll systems (i.e., Global ADP).