Join Twilio as a Principal Presales Engineer to design and validate complex multi-product solutions for clients.
Posted by employer 1 day ago
First seen on Joblaze 3 hours ago
Last verified on the company career page 3 hours ago
Skills & Technologies
What you'll build
- Develop expertise of the Twilio platform
- Scope, design, and build multi-product solution architecture
- Support sales and solutions engineering team members
- Design and validate scalable messaging architectures
- Document technology shifts to influence product strategy
Must have
- Hands-on experience designing Conversational AI architectures
- Experience leading pre-sales engagements in Portuguese and English
- Strong background in API-based systems
- Working knowledge of Node.js or Python
- Demonstrated expertise in messaging platforms
- Ability to communicate complex technical concepts
Nice to have
- Experience in overlay or specialist pre-sales capacity
- Experience collaborating with Product on roadmap
- Prior exposure to Twilio products
- Business-level proficiency in Spanish
Practical constraints
- Approximately 15% travel anticipated
AI in the day-to-day
We use Artificial Intelligence (AI) to help make our hiring process efficient.
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Benefits
Joblaze summary
In the role of Principal Presales Engineer, Product Specialist at Twilio, the individual will collaborate with sales and engineering teams to design and validate complex multi-product solutions tailored to client ecosystems. Key skills include expertise in Conversational AI architectures, proficiency in API-based systems, and experience with backend programming languages like Node.js or Python. This position is suited for professionals with a strong background in pre-sales engagements and the ability to communicate technical concepts effectively to diverse audiences.
Joblaze insights
- Listed today — first seen on Joblaze October 11, 2026. Last confirmed on Twilio's careers page October 11, 2026.
Quick facts
- Is the Principal Presales Engineer, Product Specialist role remote?
- Yes — Twilio lists this as a fully remote position.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Conversational AI, Dialogflow, LLM, Node.js, OpenAI, Python.
- What seniority level is this role?
- Twilio targets principal-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Principal Presales Engineer, Product Specialist role at Twilio.
From the original posting
Who we are
See yourself at Twilio
Join the team as Twilio’s next Principal Presales Engineer, Product Specialist.
About the job
This position is needed to partner closely with sales, solutions engineering, and enterprise strategists to consult on complex, multi-product opportunities. You will scope, design, and validate how complex multi-product solutions fit into the client’s ecosystem and help paint the long-term Twilio vision for our customers. You will be a critical partner cross-functionally, working with product, engineering, and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy.
Responsibilities
In this role, you’ll:
- Develop your expertise of the Twilio platform, use cases and buyer personas, while keeping up with industry trends in Voice + AI
- Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win
- Support core sales and solutions engineering team members on value-selling strategies and complex solution sales
- Design and validate scalable, secure, multi-product messaging architectures aligned to customer ecosystems and long-term Twilio adoption.
- Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and secure the technical win in complex sales cycles.
- Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy and roadmap via GTM interlock and PDLC processes
*Required:
- Hands-on experience designing and validating Conversational AI or LLM-driven architectures (e.g., integrating OpenAI, Dialogflow, or similar models via APIs).
- Experience leading pre-sales or solution architecture engagements, including scoping, design, and technical validation in both Portuguese and English language.
- Strong background in API-based, event-driven systems, with hands-on experience using REST APIs and webhooks.
- Working knowledge of at least one backend language such as Node.js or Python, with prior software development or equivalent experience.
- Demonstrated expertise in messaging platforms, including throughput management, retry strategies, and deliverability optimization.
- Ability to communicate complex technical concepts clearly to technical and executive audiences.
- Strong collaboration and influencing skills across sales, engineering, and product stakeholders.
Desired:
- Experience working in an overlay or specialist pre-sales capacity.
- Experience collaborating with Product on roadmap or positioning.
- Prior exposure to Twilio products or other CPaaS platforms.
- Business-level proficiency in Spanish.
Location
This role will be remote, and based in Brazil.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.
Twilio thinks big. Do you?
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.Standard company text repeated across Twilio's postings is omitted here.