Join Braze as a Product Enablement Manager to empower technical teams with deep product knowledge and hands-on training.
Posted by employer 2 days ago
First seen on Joblaze 17 hours ago
Last verified on the company career page 17 hours ago
Skills & Technologies
What you'll build
- Design and own the end-to-end process for building internal product enablement
- Line up enablement deliverables with the product release calendar
- Design and deliver deep, hands-on enablement sessions
- Create and maintain resources such as technical FAQs and reference architectures
- Run regular needs assessments with technical team leaders
Must have
- 3+ years of experience in technical or product enablement
- 7+ years of combined experience in a technical customer-facing or product role
- Strong hands-on knowledge of APIs, SDKs, data integrations, and common programming concepts
- Proven program and project management skills
- Ability to simplify complex technical concepts
Nice to have
- Experience with Braze or another customer engagement platform
- Experience with mobile/web SDK implementation
- Experience with LMS platforms
- Experience with sandbox/lab environments
- Experience with content authoring tools
Practical constraints
- Moderate travel required
AI in the day-to-day
We use AI-assisted tools at certain stages of our recruitment process.
Requirements
- Experience
- 10+ years
- Education
- Bachelor's degree
Not disclosed in this posting: work arrangement, visa sponsorship.
Benefits
Joblaze summary
In the role of Product Enablement Manager at Braze, the individual will oversee the development and delivery of product training for technical teams, ensuring they are well-prepared to support customers effectively. Key skills include project management and a strong technical background, particularly in APIs and SDKs, to facilitate hands-on training sessions. This position is ideal for someone with extensive experience in technical customer-facing roles who can simplify complex concepts for diverse audiences. The role is part of a collaborative team focused on continuous improvement and knowledge sharing.
Joblaze insights
- Listed today — first seen on Joblaze November 12, 2026. Last confirmed on Braze's careers page November 12, 2026.
- This exact title is also open at 2 other locations at Braze: San Francisco, United States, New York City, United States.
- Salary band is below the typical range for Product roles (median ~$185,000).
- Starts at or below all 10 comparable senior product roles in United States that list APIs we track (median $174,500 across 9 companies). See APIs salary trends
- APIs appears in 4.3% of 419 comparable senior product roles in United States; Technical Training appears in 0.2% of 419 comparable senior product roles in United States.
Quick facts
- What's the salary range?
- Braze lists $96,000–$123,000 for this role.
- How much experience is required?
- At least 10 years of relevant experience for this Product Enablement Manager role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: APIs, Project Management, SDKs, Technical Training, data integrations.
- What seniority level is this role?
- Braze targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Product Enablement Manager role at Braze.
From the original posting
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
WHAT YOU'LL DO
As a Product Enablement Manager, you'll make sure Braze's most technical customer-facing teams fully understand our product. This job has two main work streams. You'll run the internal process for building product enablement, taking each project from intake to launch so content is accurate, on time, and matched to the release calendar. You'll also run deep, hands-on enablement sessions for Technical Account Managers (TAMs), Technical Architects (TAs), Support, and Solutions Consultants (SCs), so they can design, troubleshoot, and position Braze with confidence.
Project Management
- Design and own the end-to-end process for building internal product enablement: intake, prioritization, scoping, timelines, SME coordination, content review, and launch
- Line up enablement deliverables with the product release calendar so technical teams are ready before features reach customers
- Coordinate across Product, Engineering, Product Marketing, Documentation, and the broader Enablement team so everyone knows who owns what, what's due when, and what's been approved
- Build and maintain repeatable templates, workflows, and tracking (e.g., Jira, or Claude) that make the build process scalable and visible to stakeholders
- Share status, risks, and tradeoffs with stakeholders early, and adjust priorities quickly when launches or business needs change
Technical Product Enablement
- Design and deliver deep, hands-on enablement sessions (labs, workshops, live demos, and troubleshooting walkthroughs) built around the day-to-day work of TAMs, TAs, Support, and SCs
- Create and maintain resources such as technical FAQs, reference architectures, sandbox exercises, recorded deep-dives, and certification paths, working with SMEs in Product, Engineering, and Product Marketing
- Run regular needs assessments with technical team leaders to find knowledge gaps, recurring escalation themes, and support case trends, then turn them into targeted enablement
- Measure impact with assessments, certification completion, survey feedback, and operational data (e.g., ticket deflection, time-to-resolution, escalation volume, technical win rates), and use the results to improve programs
WHO YOU ARE
- 3+ years of experience in technical or product enablement, with a strong track record of designing and delivering advanced technical training and project management
- 7+ years of combined experience in a technical customer-facing or product role (e.g., Technical Account Manager, Technical Architect, Solutions Consultant, Technical Support, Sales Engineer, or Product)
- Strong hands-on knowledge of APIs, SDKs, data integrations, and common programming concepts. You're comfortable going deep with highly technical audiences
- Experience with Braze or another customer engagement platform; experience with mobile/web SDK implementation is a strong plus
- Proven program and project management skills, including running multi-stakeholder content development cycles against fixed launch dates
- Ability to simplify complex technical concepts without losing accuracy, and to tailor content for different technical roles
- Strong relationship management skills, with credibility among engineers, product managers, and technical team leaders
- Analytical skills to assess data, find trends, and turn insights into actionable enablement
- Experience with LMS platforms, sandbox/lab environments, and content authoring tools is a plus
- A Bachelor's degree in a relevant field or equivalent practical experience
- Moderate travel required
- Business-fluent English is essential
If you enjoy getting deep into the technical details, running complex projects to completion, and helping technical teams become trusted experts for our customers, we'd love to hear from you.
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $96,000 and $123,000/year with an expected On Target Earnings (OTE) between $117,000 and $150,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
WHAT WE OFFER
Standard company text repeated across Braze's postings is omitted here.