Own the portfolio of service offerings for Professional Services at Stripe, focusing on design, delivery, and performance analytics.
Posted by employer 3 weeks ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Requirements
- Experience
- 7+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The Product Manager for Professional Services at Stripe is responsible for managing the entire lifecycle of service offerings, ensuring they are well-designed, effectively marketed, and profitably delivered. This role requires a blend of commercial acumen and analytical skills, as the manager will track performance metrics and refine offerings based on market needs and delivery insights. Ideal candidates will have significant experience in professional services or consulting, along with a strong background in product management. The position is pivotal in shaping how Stripe's services evolve to meet diverse customer demands.
Joblaze insights
- Listed 10 days ago on Joblaze — tracked directly from Stripe's career page.
- Stripe has 674 other open roles including Channel Sales Executive, SaaS Platforms, Customer Success Manager, RFA, Account Executive, Enterprise (Hunter) .
Quick facts
- Is the Product Manager, Professional Services role remote?
- It's hybrid — Stripe expects some on-site time in Dublin, London.
- How much experience is required?
- At least 7 years of relevant experience for this Product Manager, Professional Services role.
- Where is the role based?
- Stripe is hiring for this position in Dublin, London.
- What seniority level is this role?
- Stripe targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Product Manager, Professional Services role at Stripe.
From the original posting
Stripe · Professional Services · Global Transformation team · Dublin or London
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Stripe's Professional Services (ProServ) team helps businesses around the world design, implement, and optimise their Stripe integrations. As we scale our global delivery capability, we are building a structured portfolio of service offerings that define the scope, methodology, resourcing, and commercial terms of how we engage with our users.
About the Role
We are looking for a Product Manager (Professional Services) to own the portfolio of offerings end-to-end. The role sits at the intersection of services strategy, commercial design, and delivery operations. You will be the person who determines whether our offerings are well-designed, effectively sold, and profitably delivered and you will take action to refine the portfolio as needed.
This is not a traditional Product Manager role, but it demands the same rigour. Your "product" is the service itself: its scope, its pricing, its methodology, and its performance. You will work closely with Sales, Delivery, Finance, and Stripe's Product organisation to ensure that every offering in our portfolio is fit for purpose and continuously improving.
What You'll Do
Own the offering portfolio for Professional Services
- Maintain and govern ProServ’s offering portfolio including scope, hours, pricing, and resource plans for each offering. Our portfolio includes offerings designed for all user segments from start-ups to enterprises
- Manage the full offering lifecycle: design, build, launch, iterate, and deprecate offerings based on market need, delivery performance, and product roadmap changes
- Ensure the portfolio stays current as Stripe launches new products
- Design and implement a governance framework for the portfolio of offerings
Drive offering performance analytics
- Define and track the offering KPIs: attach rate, average scope deviation, planned vs. actual burn rate, gross margin per offering, and customer satisfaction
- Run regular performance reviews and present findings to ProServ leadership with clear recommendations
Refine and Improve Offering Design
- Analyse delivery burn data to identify offerings that are systematically over- or under-scoped, and propose refinements
- Conduct structured retrospectives with Delivery Leads after engagement close to capture insights and feedback
- Serve as the structured feedback loop between Delivery (what is hard to deliver), Sales (what is hard to sell), and Finance (what is margin-accretive), synthesising those inputs into offering design decisions
Who You Are
Required
- 7+ years of Professional Services or consulting delivery experience
- Demonstrable experience shaping or owning a service offering
- Commercial literacy
- Strong analytical skills
- Excellent written communication
- Product Management training or experience
- The ability to apply product thinking (hypothesis, prototype, measure, iterate) to service design
Preferred
- Familiarity with Certinia and/or Salesforce
- Exposure to partner and SI ecosystem dynamics