Product Operations Manager

• We lean in: ownership over titles, outcomes over intentions.

The role

We’re hiring a Product Operations Manager to join our team and be part of the machine that facilitates product release management for the whole company and our clients.

You’ll own the operating system around releases for a specific product area: what is shipping, when it is ready, who needs to act, and what happens after launch. You’ll also improve how customer feedback and product data reach Product teams, so decisions are based on useful evidence rather than scattered requests.

You’ll need to be exceptionally comfortable with ambiguity and bring a practical, problem-solving mindset. You’ll jump into unfamiliar challenges, learn fast, and turn unclear problems into concrete next steps without waiting for a perfect brief or a ready-made playbook.

This is a hands-on individual-contributor role reporting to the Head of Product Operations. You’ll work across Product, Engineering, Support, Product Marketing, Engagement, and customer-facing teams in the US and Europe.

What you’ll do

• Run release planning and readiness for major launches. Keep scope, owners, dependencies, risks, documentation, communications, and rollout decisions clear.

• Maintain the company-facing view of the product roadmap and releases, and make sure partner teams have accurate information as plans change.

• Build and maintain a reliable product-feedback process. Turn requests, support issues, and customer observations into evidence Product teams can prioritise and act on.

• Track product and release health after launch. Use adoption data, operational metrics, and qualitative feedback to flag problems and recommend next steps.

• Maintain the product knowledge layer across Notion, documentation as code, and other internal sources of truth. Improve the workflows and automation that keep it current.

• Use agentic tooling and lightweight code to remove operational friction. Build scripts, ship small fixes, and support analysis without waiting for a dedicated Engineering cycle.

Who you are

• You have 4+ years of experience in product operations, program management, business operations, consulting, technical program management, or a related role.

• You have run complex launches or programs across Product, Engineering, or go-to-market teams.

• You bring structure to unclear problems, make ownership explicit, and keep work moving when priorities change.

• You communicate clearly with technical and non-technical teams and can influence without formal authority.

• You are conversant in how software ships: you can work in a codebase, understand pull requests, and use agents to ship small fixes or analysis. You do not need to be a software engineer, but you should be comfortable working in code either directly or via agents.

• Experience with enterprise software, release management, support operations, or product analytics is helpful. Legal experience is not required.

What’s in it for you

• Broad ownership of how Legora launches and operates its product.

• Direct collaboration with Product, Engineering, and go-to-market leaders across regions.

• The chance to build systems that will shape how the company works as it scales.

• Competitive compensation, benefits, and participation in Legora’s option program.

• A New York office built for close, in-person collaboration.