Product Operations Manager | Housing

• Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.

• Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.

About The Role

EliseAI is rapidly expanding into new product lines serving large, sophisticated customers, and we are investing heavily in how those products are built, launched, and scaled.

The Product Operations Manager plays a central role in shaping this next phase of growth. You will work at the heart of product development, partnering closely with Product and Engineering to turn ambitious ideas into reliable, enterprise-ready solutions. This role offers meaningful ownership over execution, launch quality, and iteration speed as we scale a fast-growing business line.

You will operate close to both the product surface area and the underlying data, using technical and analytical skills to improve quality, adoption, and speed.

Key Responsibilities

• Translate product requirements into clear, buildable workflows through specs, diagrams, and edge-case definition

• Conduct thorough discovery sessions with new clients to understand their needs and requirements

• Drive launch readiness and coordinate cross-functional stakeholders through release

• Own enterprise implementation readiness, including migrations, permissions, templates, and configurations

• Lead post-launch follow-through to ensure issues are identified, resolved, and learned from

• Use SQL and internal tools to analyze product usage, adoption, and workflow health

• Own feedback loop conversations, synthesizing data across multiple channels such as call snippets, Datadog, support tickets, surveys, and more—acting as the Voice of the Customer to drive short- and long-term improvements

• Build and scale product operations processes, including monitoring, issue resolution, and ongoing support operations

• Manage product compliance requirements and collaborate with Legal on regulatory or policy-related initiatives

• Attract top-tier talent to join our driven team

Move at rocket speed, build something massive.

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff.

Requirements

• Experience in product operations, management consulting, or related operational roles in high-growth tech companies

• Working proficiency in SQL and comfort driving independent analysis

• Proven ability to manage complex, cross-functional initiatives in ambiguous environments

• Strong written communication skills, including specs and process documentation

• High attention to detail with strong ownership and follow-through

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

• Equity in the company

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Unlimited vacation and paid holidays

Job Compensation Range

The salary range for this role is $150,000 - $220,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.