Join Coursera + Udemy as a Product Specialist to enhance user experiences and drive platform improvements.
Posted by employer 2 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
What you'll build
- Advocate for learner and administrator experiences
- Define workflows for new feature launch operational readiness
- Drive escalation resolution and triage issues
- Own projects to improve operational processes
- Present data-driven support insights
Must have
- 3+ years of experience in customer success, technical support, or client services
- Demonstrated ability to drive projects that benefit clients
- Experience with mastering a technical platform
- Written and verbal communication skills (English)
Requirements
- Experience
- 3+ years
- Visa
- No sponsorship (stated in posting)
Benefits
Joblaze summary
In the role of Product Specialist at Coursera, the individual will focus on enhancing user experiences by advocating for customer needs and driving cross-functional projects. Key skills include project management, data analysis, and effective communication, particularly in a technical context. This position is well-suited for someone with over three years of experience in customer success or technical support, who can navigate complex stakeholder environments. The team operates at the intersection of various departments, ensuring that user feedback directly informs product development.
Joblaze insights
- Listed yesterday on Joblaze — tracked directly from Coursera's career page.
- Coursera has 47 other open roles including Staff Product Manager, Search, Enterprise Account Executive Korea, Senior Manager Marketing.
Quick facts
- Is the Product Specialist role remote?
- It's hybrid — Coursera expects some on-site time in Mexico City, Mexico.
- What's the salary range?
- Coursera lists MXN 440,000–MXN 550,000 for this role.
- How much experience is required?
- At least 3 years of relevant experience for this Product Specialist role.
- Where is the role based?
- Coursera is hiring for this position in Mexico City, Mexico.
- What seniority level is this role?
- Coursera targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Product Specialist role at Coursera.
From the original posting
About Coursera + Udemy
Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog.
Why join us now?
AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.
Shape what comes next
By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.
In Office / Remote Work
Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.
About your skills:
- Customer Advocacy: You keep our learners, partners, and administrators at the center of your work, identifying and anticipating their needs and pain points. You thoughtfully advocate for customer needs cross-functionally.
- Project Management: You manage multiple workstreams and cross-functional stakeholders to drive customer-focused projects, adapting quickly to changes. You identify opportunities to improve processes and initiate lightweight project plans.
- Data-driven Storytelling: You analyze quantitative and qualitative data and use your technical platform expertise and critical thinking to identify keen user insights to communicate succinctly and memorably.
- Communication (English): You are fluent in the English language and can communicate clearly to both technical and non-technical audiences, both verbally and in writing
About this role
- The Product Specialist team sits at the intersection of Support, Product, Engineering, and Customer-facing teams, translating user signals into structured improvements that enhance platform quality, reduce friction, and enable scalable growth. Product Specialists equip our user-facing teams to provide a seamless user experience on our platform as well as drive user-centric platform enhancements by strategically pinpointing key challenges and opportunities to the right internal stakeholders at the right time.
- The Product Specialist team meets the challenge of internal stakeholders’ competing priorities by nimbly adjusting advocacy strategies to compliment current company priorities. As Product Specialists grow in the role, they take on higher-impact projects and partner closely with leaders in Product, Engineering, Marketing, and Support. The role and these projects ensure that our users remain at the center of product and process development across our company.
What you’ll be doing
- Use Coursera platform expertise to advocate for and create great learner and administrator experiences by influencing roadmaps, driving issue resolution, and building creative technical solutions
- Work closely with Product and Engineering teams to define and execute workflows for new feature launch operational readiness, representing our team and our learners
- Work closely with our Support teams to directly enable users by driving escalation resolution, triaging issues, and updating internal resources
- Own projects that improve our operational processes and internal tools & resources to improve our effectiveness and efficiency
- Present data-driven support insights to internal stakeholders to showcase trends and guide internal decision-making
- Build strong working relationships with multiple internal cross-functional teams and collaborate to create learners-first solutions
What you’ll have
- 3+ years of experience in customer success, technical support, or client services, working with technical teams
- Demonstrated ability to drive projects that benefit clients, customers, or end users
- Experience with mastering a technical platform and providing technical consultative support
- Written and verbal communication skills (English) to communicate technical information clearly, succinctly, and professionally
Compensation
At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.
This role is only available for hire in Mexico City.
Coursera offers competitive pay and fair compensation practices across all regions. Job titles may span multiple career levels, and the targeted hiring annual base salary range for this role in Mexico City is MXN 440,000.00 - MXN 550,000.00. Actual compensation will depend on factors such as experience, education, transferable skills, business needs, and location. This range may be adjusted over time and may include eligibility for variable pay, equity, and comprehensive benefits.
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Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruiting@coursera.org.