Professional Services Consultant

The Consultant role is a hands-on, individual contributor position responsible for guiding our Mid-Market and Small Enterprise customers through the successful deployment and initial adoption of the Gong platform. You will be the primary functional expert, ensuring customers achieve measurable business outcomes quickly and effectively.

Consultants are proficient in both the technical configuration of the Gong platform and the best practices of revenue operations. You will manage multiple projects concurrently, executing core functional tasks such as process mapping, solution configuration, and quality assurance to deliver a best-in-class implementation experience. This role reports into the North America Professional Services Delivery team.

RESPONSIBILITIES

Customer Delivery (75% Billable Utilization)

• Conduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the optimal Gong solution.
• Execute the core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet the customer's business requirements.
• Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation.
• Support and consult on organizational change management (OCM) activities to drive user adoption and ensure sustained value realization post-go-live.
• Own the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post-go-live hypercare.
• Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists necessary for a smooth deployment.

Operational Excellence & Expertise (25% Internal Focus)

• Maintain strong functional knowledge of the entire Gong product suite and common third-party application integrations (e.g., CRM, communication tools).
• Contribute to the refinement of Professional Services' internal delivery assets, templates, and best practice guides.
• Partner effectively with Sales and Customer Success to ensure a seamless transition between sales, implementation, and ongoing post-sales activities.

QUALIFICATIONS

• 4+ years of consulting experience in a customer-facing Professional Services role, preferably focused on SaaS implementations.
• Proven ability to manage relationships with a variety of stakeholders across different functional teams (Sales, Marketing, RevOps).
• Strong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles, team structure).
• Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics).
• Solid technical aptitude and comfort in performing hands-on configuration, troubleshooting, and working with customer technical teams.
• Excellent communication, interpersonal, and presentation skills to clearly convey technical and business concepts to customer teams.

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $100,000- $145,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

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