About the role

For most of Halter's history, our arrival experience was "grab the nearest person you see." That worked when we were 50 people. We're 350 now, with another 100+ landing in the next 18 months, and farmers, investors, candidates and industry folks walking through the door every day. We need someone to own that moment.

You'll be our Receptionist - the first face people see, and the one who makes a dairy farmer from the Waikato and a board member flying in from the US both feel like they're exactly where they're meant to be. But this isn't a sit-behind-the-desk-and-smile role. You'll be right in the thick of a busy, fast-moving office, helping keep the whole thing humming - events, tours, maintenance, projects - alongside our Office Operations team, and lending a hand to our Exec team with scheduling, travel and logistics.

It's high-visibility and high-ownership, and you're still building it. The playbook is half-written. You'll finish it.

What you'll do

Front of House and Visitor Experience

You own the arrival experience, end to end. Visitors greeted warmly, signed in, hosts notified, no one left standing at the door wondering if they're in the right place. You'll know who's coming before they arrive, and you'll build out how we welcome different kinds of guests - a nervous candidate needs something different to a supplier, who needs something different to a board member.

• Maintain the visitor schedule so you always know who's coming and when

• Send pre-arrival comms to key visitors - directions, parking, wifi, what to expect

• Own the visitor feedback loop - if something felt off, you know about it and fix it

Mail, Deliveries and Building Access

Everything coming in and out of the building passes through you. Mail sorted, couriers coordinated, packages tracked down before anyone has to ask. You also own building access - issuing and managing fobs for staff and visitors, keeping the access log tidy, liaising with building management, and making sure access is deactivated when people leave.

Meeting Rooms

You keep the rooms running - bookings, AV working, spaces reset between meetings. You spot the conflict before two teams turn up to the same room, and you flag the recurring AV issue to IT rather than resetting it for the fifth time.

• First responder for room and AV issues - fix it or escalate it fast

• Rooms reset before visitors or externals arrive

• God-level calendar access to shuffle rooms around when something critical lands

New Starters, Signage and Comms

• Coordinate desk setup, building access and welcome pack for new starters - the People team own the onboarding content, you own the in-office moment

• Keep screens and posters in common areas current and relevant

• Own wayfinding so visitors can find where they're going without asking

Office Operations and Event Support

This is where the role gets interesting. You'll work alongside our Office Operations team to keep an office serving 350+ people humming, and jump into the stuff that makes Halter feel like Halter.

• Help organise and set up internal and external events - Friday staff drinks and snacks, industry meetups, milestone celebrations

• Notice what's broken or about to break, log it, and chase the right contractor until it's fixed

• Lead guided tours for visiting groups when needed - you'll know the office and the Halter story well enough to show people around with confidence

• Help order and restock consumables so the kitchens, bathrooms and supply cupboards never run dry

• Get stuck into the fun projects - the fitout of our new Auckland HQ, figuring out how we physically scale without losing what makes the space great, spotting what's likely to break next as we grow and coming up with creative ways to get ahead of it

Executive Support

You'll also lend a hand to our Exec team alongside our EAs - the overflow logistics that keep eight busy leaders moving.

• Scheduling meetings - Support with scheduling internal and external meetings where needed, coordinating across time zones, protecting focus time and removing blockers.

• Travel coordination - Assist with booking travel for the Exec team - flights, accommodation, ground transport, visas and itinerary formatting - all handled with precision and a high bar for quality.

• Meeting logistics - Dial-in setup, attendee coordination and documentation prep for Exec meetings, so every session has what it needs to run well.

• Admin and coordination - Manage ad hoc inbound admin requests for the Exec team, including:

  • Arranging gifts

  • Restaurant and venue bookings

  • Organising catering

  • Other duties as required from time to time

You'll do well here if you

• Clock what needs doing before anyone asks - visitors looking lost, rooms that weren’t reset, kitchen running low on coffee beans (a proper emergency around here)

• Stay warm and calm when it's busy, because busy is a standard Tuesday here

• Take real pride in how people feel when they walk through the door, not just whether they got signed in

• Communicate clearly and close loops like a weapon

• Hold yourself to a high standard whether or not anyone's watching

• Want to be close to a high-growth company and learn how it actually works - our first Receptionist moved into an EA role supporting our VP Hardware within four months of starting with us

Who we're looking for

We're not fussed about years of experience. We're looking for someone ambitious, who wants to make things better and cares about the details. If that's you, the rest is learnable.

• Experience in front of house, hospitality, events, customer service or admin is helpful - but a background that's taught you to read a room fast and stay calm under pressure matters more

• Organised to the bone - you hold a lot of moving pieces and still catch the detail

• A warm, confident communicator who's as comfortable with a new starter as with a senior visitor

• Tech-savvy and quick to pick up new tools

• Self-motivated - you don't need to be chased to do your best work

• Curious about Halter and what we're building - you'll be explaining it to visitors, so you'll want to understand it

Our Benefits

• Healthy body, healthy mind. We're partnered with Southern Cross Health Insurance to support your well-being.

• Delicious snacks and drinks are available for your daily flow.

• Our time to recharge is valued, we're offered wellness leave and unlimited paid annual leave.

Our Office First Approach

Humans are wired for connection. Being office first is a core pillar of our culture because in-person connections drive your growth, learning, impact, and relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful work together.

We're office first, not office only. Working from the office is our default, but we flex when needed. We have a high-trust culture where everyone is trusted to do what's best for Halter.

Our office vibe is special, the high energy and spectacular people make work enjoyable. Your growth and impact are unlimited here, coming from solving problems, innovating, and constantly learning from each other.

Why our team loves working at Halter:

• Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.