Renewals Specialist
Join MongoDB as a Renewals Specialist to enhance customer relationships and drive retention in a dynamic environment.
Requirements
- Experience
- 1+ years
Benefits
Joblaze summary
In the role of Renewals Specialist at MongoDB, the individual is tasked with managing the renewal process for customer accounts, ensuring seamless partnerships and strong retention outcomes. Key skills include exceptional communication, negotiation, and a solid understanding of MongoDB's products and policies, along with experience in customer-facing sales roles. This position is ideal for someone with a track record of achieving commercial outcomes in a fast-paced environment, particularly those familiar with database and cloud technologies. MongoDB emphasizes a supportive culture and invests in the continuous development of its employees.
Joblaze insights
- Listed today on Joblaze — tracked directly from MongoDB's career page.
- MongoDB has 437 other open roles including Solutions Architect - Italian Speaking, Chief of Staff - Senior Manager, Lead, Bus Sys Engineering - PS + CSM + TS.
- Salary band is below the typical range for Sales/Marketing roles (median ~$148,000).
Quick facts
- Is the Renewals Specialist role remote?
- It's hybrid — MongoDB expects some on-site time in Toronto, Canada.
- What's the salary range?
- MongoDB lists CAD 90,300–CAD 90,300 for this role.
- How much experience is required?
- At least 1 year of relevant experience for this Renewals Specialist role.
- Where is the role based?
- MongoDB is hiring for this position in Toronto, Canada.
- What seniority level is this role?
- MongoDB targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Renewals Specialist role at MongoDB.
From the original posting
MongoDB is looking for a driven and results‑oriented Renewal Specialist to join our Renewals Team in the Americas region. In this role, you will play a key part in delivering a world‑class renewal experience for our customers while driving strong retention outcomes for MongoDB’s business.
Success in this role requires exceptional communication and interpersonal skills, operational excellence, deal formulation and negotiation experience, a strong aptitude to learn MongoDB products and policy, and solid relations with internal stakeholders. We are looking for someone who thrives in a fast-paced and ever-changing environment and who is motivated by the opportunity to have a big impact on your team, customers, and MongoDB's business.
We're looking to speak with candidates based in Toronto for our hybrid working model.
What you will be doing
As a Renewals Specialist at MongoDB, you will be responsible for managing the renewal process for our customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships. You will work closely with our sales and customer success teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your territory.
Renewal Management
- Proactively manage the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive strong retention outcomes
- Work on upcoming renewals and engage with customers 120 days in advance to secure timely renewals
- Prepare renewal quotes and contracts, ensuring accuracy and compliance with company policies
Customer Engagement
- Build and maintain strong relationships with customers to understand their usage, needs, and challenges
- Act as a trusted advisor to customers, providing insights and solutions to maximize the value they receive from MongoDB
Data Analysis
- Utilize data and reporting tools to track renewal performance, forecast renewals, and identify at-risk accounts
- Provide regular updates to the management team on renewal status and key metrics
Cross-functional Collaboration
- Work closely with the sales, customer success, and other internal stakeholders to ensure a coordinated approach to renewals
We're looking for someone with
- 1+ years of experience in a customer facing sales or revenue role within a fast-paced, competitive environment
- Demonstrated experience owning deals or commercial outcomes through close, including renewals, expansions, or contract execution
- A track record of strong performance against defined targets, metrics, or goals
- Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
- Strong problem-solving, organization, and negotiation skills
- Ability to work in a fast-paced, dynamic environment with multiple opportunities to be managed at the same time
- Talent for building solid relationships with internal and external stakeholders
- Self-motivated with a strong drive to succeed
- Prior exposure to database, cloud, and infrastructure technology is a plus
Why join now
- MongoDB invests heavily in the development of each of our new hires & continuous career development
- Best in breed Sales trainings, including our comprehensive GTM Academy and development programs
- Generous and competitive benefits (parental leave, fertility & wellbeing support)
- Friendly and inclusive workplace culture — Life at MongoDB
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 426285
AI is used to review applications based on job-related criteria and does not replace human decision-making. The hiring team decide who moves forward.
MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada.