Risk Analyst (Onboarding)

Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we're changing that. Relay is the all-in-one, collaborative money management platform. We're building for employer SMBs and their finance function, and we're focused on delivering a human-centric customer experience.

Relay processes millions of dollars in deposits, wires, checks, and card transactions every business day, and 321,000+ small business owners trust us with their money. Every one of them started in the same place: an application. The Onboarding team is Relay's front door. Every application we review is a decision: approve or decline, verify or request more. Good decisions mean legitimate business owners get banking fast and bad actors never get in.

We're looking for someone early in their career — new grads included — who is curious, decisive, and excited to build workflow improvements, not just work a queue.

What You'll Be Doing

• Review and decision new business applications end-to-end: compliance checks, KYC/KYB, document verification, and fraud review

• Make approve/decline calls and own them — verify the signals, check the story, make the call. Review customer documentation and verify business activity to support your decisions.

• Detect patterns that don't belong: synthetic identities, business profiles that don't match the story, altered or fraudulent documents, signals that don't add up

• Document your reviews clearly and completely — your decisions and case notes are read by compliance

• Suggest improvements to onboarding rules and controls: flag rules generating false positives, spot gaps that let bad actors through, and bring recommendations to Risk Strategy and your pod lead so your findings shape how we decide

• Balance risk and customer experience — every decision trades fraud prevention against friction for a real business trying to open an account

• Use AI tools daily to investigate faster, pull data, and improve how the team works
  

Who You Are

• You're a recent graduate or early in your career with strong judgment — you make sound calls on incomplete information and can explain your reasoning. (This is an entry-level role: we'll teach you the tools, KYC/KYB, and fraud investigation.)

• You're a problem solver with high agency. You don't just spot issues — you come with solutions and drive them forward without waiting to be asked.

• You don't clock out at the minimum. Repetitive queue work doesn't drain you — you sustain high output and treat the reps as where the improvement ideas come from.

• You build with AI. You're actively using AI tools today, and you can show a concrete example of doing something with AI you couldn't have done without it.

• You're energized by ambiguity. Risk work rarely comes with a playbook — grey-area judgment calls sharpen you rather than stall you.

• You seek out feedback. You see directness as respect, treat feedback as fuel, and update your thinking fast.

• You're Toronto-based, able to work hybrid, and open to one of this role's two schedules: Wednesday–Sunday (Monday/Tuesday off; weekend days worked remotely) or Monday–Friday, 1:00pm–9:00pm ET.
  

Bonus Points

• Exposure to fintech, banking, payments, fraud, or risk — through coursework, co-ops, internships, or projects

• SQL proficiency — you can pull your own data without waiting on analytics

• Prior queue or operations experience: support, review, moderation, claims — anything with reps

• A customer-experience instinct — you care about reducing friction, not just stopping fraud

• Working knowledge of KYC/KYB and how compliance shapes onboarding decisions
  

The Interview Process

• Stage 1: A 15–30 minute Google Meet video call with a member of the Talent team

• Stage 2: A 45-minute Google Meet video call with the Hiring Manager

• Stage 3: A 45-minute live working session with the Hiring Manager and our Risk Strategist

• Stage 4: A 45-minute conversation with a member of our leadership team
  

The annual salary range for this role is $61,200 CAD to $74,800 CAD.

For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $68,000 CAD. Offers below this point reflect candidates we believe can grow into the full scope of the role with support and development. Offers above this point reflect impact that meaningfully exceeds the role's defined expectations or an expanded scope from day one.

• You push relentlessly for reinvention: You're always asking "how can this be better?" -- in your work, in your craft, in yourself. Comfort is a signal to push harder, not coast. You'd rather build something better than defend something familiar.