Salesforce Operations Associate

Who we are

CloudKitchens helps restaurateurs worldwide succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

About the role

As a Salesforce Operations Associate you will be the analytical engine behind CloudKitchen’s commercial growth. You will turn raw data into the insights, models, and forecasts that drive how we sell, where we sell, and what we sell next.

You will own pipeline intelligence, forecasting accuracy, territory analytics, and the data products that our go-to-market leaders rely on every day. Your work will directly influence how Picnic deploys reps, prioritizes accounts, and commits to revenue numbers globally.

What you'll do

• Own the source-of-truth dashboards and reporting that Sales leadership uses daily: coverage, velocity, win rates, segment health, rep productivity, and ramp.
• Run account enrichment, scraping, and ICP-fit scoring workflows to surface high-quality target accounts for inbound and outbound motions.
• Partner with leadership on territory design, quota modeling, capacity planning, and pricing and packaging analysis.
• Champion data quality and hygiene within Salesforce; collaborate with the Systems Associate to build clean data pipelines into the data warehouse (BigQuery or Snowflake).
• Translate analysis into recommendations and follow through to drive adoption with stakeholders.

What we’re looking for

• 1–3 years of experience in Sales Operations, Revenue Operations, Sales Analytics, Business Operations, or a similar data-heavy commercial role..
• Prior hands-on Salesforce experience in reporting, analytics, and debugging is required. You can build and optimize reports and dashboards, troubleshoot data discrepancies, navigate custom objects and complex relationships, and trace issues across the data model with confidence.
• Strong business acumen and clear understanding of sales funnels, GTM motions, and the levers that drive commercial performance.
• Excellent English communication skills, written and verbal, with the ability to present to senior global stakeholders.

Why join us

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Bogotá office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

#LI-Onsite