Join Motive as a Senior Backline Support Engineer to resolve complex technical issues and enhance customer support experience.
Posted by employer 4 days ago
First seen on Joblaze 3 days ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Own complex escalations from frontline support
- Diagnose software, hardware, integration, and data-related issues
- Identify root causes and document findings
- Create and maintain technical documentation
- Communicate with customers during urgent issues
Must have
- 4+ years of experience in technical support or related field
- Strong understanding of APIs and SQL
- Experience diagnosing complex issues
- Experience using tools like Jira and Salesforce
- Excellent spoken and written English
Requirements
- Experience
- 4+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In the role of Senior Backline Support Engineer at Motive, the individual will tackle complex technical issues, guiding escalated cases from investigation to resolution while ensuring effective communication with customers. Key skills include a strong grasp of APIs, SQL, and troubleshooting methodologies, alongside experience with tools like Jira and Salesforce. This position is ideal for someone with over four years of experience in technical support or related fields, capable of bridging technical concepts for diverse audiences. The team emphasizes a collaborative approach to problem-solving, contributing to a supportive work environment.
Joblaze insights
- Listed 3 days ago — first seen on Joblaze October 31, 2026. Last confirmed on Motive's careers page November 2, 2026.
Quick facts
- Is the Senior Backline Support Engineer role remote?
- It's hybrid — Motive expects some on-site time in Hybrid - Islamabad & Lahore.
- How much experience is required?
- At least 4 years of relevant experience for this Senior Backline Support Engineer role.
- Where is the role based?
- Motive is hiring for this position in Hybrid - Islamabad & Lahore.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: APIs, Confluence, Jira, Looker, SQL, Salesforce.
- What seniority level is this role?
- Motive targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Backline Support Engineer role at Motive.
From the original posting
Who we are:
Visit gomotive.com to learn more.
About the Role:
Motive is looking for a Senior Backline Support Engineer to help resolve complex technical issues and improve the support experience for our customers. You will own escalated cases, investigate root causes, identify product and process gaps, and provide technical guidance to frontline support teams. You will report into Rafay Maqsood (Manager, Technical Support Engineering).
What You'll Do:
- Own complex escalations from frontline support through investigation, resolution, and clear communication.
- Diagnose software, hardware, integration, and data-related issues using logs, analytics, APIs, SQL, and internal tools.
- Identify root causes, assess customer impact, and document actionable findings for Engineering and Product teams.
- Create and maintain detailed bug reports, technical documentation, knowledge base content, and troubleshooting guides.
- Provide technical guidance, coaching, and constructive feedback to support engineers and adjacent teams.
- Communicate with customers during urgent or high-impact issues to drive timely and effective resolution.
What We're Looking For:
- 4+ years of experience in technical support, customer support engineering, software development, or a related field.
- Strong understanding of APIs, SQL, software troubleshooting, and technical debugging methodologies.
- Experience diagnosing complex issues across web applications, mobile applications, hardware, integrations, or data systems.
- Experience using tools such as Jira, Salesforce, Looker, Confluence, or comparable support and analytics platforms.
- Strong analytical and problem-solving skills with the ability to identify root causes and drive issues to resolution.
- Excellent spoken and written English with the ability to communicate technical concepts clearly to both technical and non-technical audiences.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
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Standard company text repeated across Motive's postings is omitted here.