Join Amplitude as a Senior Customer Success Architect to provide strategic consultation and technical expertise for enterprise customers.
Posted by employer 4 days ago
First seen on Joblaze 3 days ago
Last verified on the company career page 1 day ago
Skills & Technologies
AI in the day-to-day
Amplitude uses AI Agents embedded across the platform to analyze, test, and optimize user experiences.
Requirements
- Experience
- 5–8 years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
In the role of Senior Customer Success Architect at Amplitude, the individual will engage with high-priority customer projects, providing technical expertise throughout the implementation and adoption phases. Key skills include proficiency in programming languages like SQL and JavaScript, alongside a strong background in customer-facing technical roles, particularly within SaaS environments. This position is well-suited for seasoned professionals with a problem-solving mindset and a passion for optimizing customer experiences. Amplitude's collaborative team culture emphasizes growth and inclusion, making it an ideal environment for career development.
Joblaze insights
- Listed 3 days ago on Joblaze — tracked directly from Amplitude's career page.
- Amplitude has 41 other open roles including People Operations Specialist, Sales Development Representative, Sr Billing and Collections Analyst.
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Quick facts
- How much experience is required?
- 5–8 years of relevant experience for this Senior Customer Success Architect role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Android, Java, JavaScript, Python, RESTful APIs, SQL.
- What seniority level is this role?
- Amplitude targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Customer Success Architect role at Amplitude.
From the original posting
Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.
As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
We're looking for a Customer Success Architect to join our EMEA Customer Success team. You’d join a well established, collaborative team with people who have grown their careers here at Amplitude.
This is a pivotal role that sees you as the technical expert, brought in on the most complex and high priority customer engagements, at any point from implementation, adoption to renewal.
The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done.
As a Customer Success Architect, you will:
- Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance.
- Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
- Serve as a trusted technical advisor for our customers.
- Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
- Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.
You'll be a great addition to the team if you have:
- At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
- Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
- Execution and customer service oriented, able to effectively prioritise and complete customer deliverables in alignment with customer requirements and drive outcomes.
- Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
- Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
- Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.
By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.
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