Join GitLab as a Senior Customer Success Architect to build strong relationships and guide customers in achieving their business outcomes.
Posted by employer 1 day ago
First seen on Joblaze 15 hours ago
Last verified on the company career page 15 hours ago
What you'll build
- Partner with customers to turn desired outcomes into actionable objectives
- Guide customers on future adoption of the GitLab platform
- Act as the liaison for GitLab questions and escalations
- Own a book of assigned customers to increase adoption and satisfaction
- Build Customer Success Plans with assigned customers
Must have
- Understanding of Git and typical branching strategies
- Knowledge of software development lifecycle and development pipeline
- Understanding of continuous integration, continuous deployment, DevSecOps
- Prior experience in Customer Success or equivalent history
- Fluent German
Nice to have
- Project management experience & skills
- Strong technical, analytic, and problem-solving skills
Practical constraints
- Ability to travel if needed
AI in the day-to-day
All team members are expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Benefits
Joblaze summary
The Senior Customer Success Architect at GitLab plays a crucial role in fostering strong relationships with key clients, guiding them through the complexities of DevSecOps to achieve their business objectives. This position requires a solid understanding of the software development lifecycle, continuous integration, and the GitLab platform, along with experience in customer success or similar fields. Ideal candidates will have a background in technical project management and strong communication skills, particularly in German. The CSA team emphasizes hands-on technical enablement and customer engagement, ensuring clients maximize their use of GitLab's offerings.
Joblaze insights
- Listed today — first seen on Joblaze October 14, 2026. Last confirmed on GitLab's careers page October 14, 2026.
Quick facts
- Is the Senior Customer Success Architect, CEUR role remote?
- Yes — GitLab lists this as a fully remote position.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: DevSecOps, Git.
- What seniority level is this role?
- GitLab targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Customer Success Architect, CEUR role at GitLab.
From the original posting
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes.
Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook.
What You’ll Do
- Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
- Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
- Understand the customer journey and be able to guide them on future adoption
- Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
- Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
- Remain knowledgeable and up-to-date on GitLab releases
- Provide immediate onboarding activities
- Work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals
- Program manage account escalations Provide insights with respect to the availability and applicability of new features in GitLab as relevant
- Support GitLab Services in identifying and recommending training opportunities
What You’ll Bring
- Understanding of Git and typical branching strategies
- Knowledge of software development lifecycle and development pipeline
- Understanding of continuous integration, continuous deployment, DevSecOps
- Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
- Experience partnering with customers to define and achieve business outcomes
- Familiarity working with customers of sizes relevant to the assigned segment
- Exceptional verbal, written, organizational, presentation, and communications skills
- Detailed oriented and analytical Strong team player but self-starter
- Project management experience & skills
- Strong technical, analytic, and problem-solving skills
- Alignment with our values, and willingness to work in accordance with those values
- Ability to travel if needed and comply with the company’s travel policy
- Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions
- Fluent German
About the team
The Customer Success Architect (CSA) team focuses on hands-on technical enablement, adoption, utilization and maturity - while maintaining strong customer relationships and business alignment.
How GitLab Supports Full-Time Employees
Standard company text repeated across GitLab's postings is omitted here.